"nformation never got back to…"

Lack of information never got back to us for weeks on end only wanted simple order and price straight forward they go on like u are ordering a whole kitchen
Went somewhere else got what I wanted in 24 hrs good service

"Stress Free Windows"

Ecko have been fantastic to deal with from start to finish. At the beginning, when we were looking for a quote for bifold doors, they got back to me quickly. There was no hard sell or pressure or wanting to send salespeople out to speak to the both of us. Prior to the fitting they were easy to contact if you had any queries.
The fitters Aiden, Kevin and Brian arrived bang on 8 am as we were told, and got straight to work.
Throughout the day I was kept updated with the progress, and any disturbance was kept to a minimum. There was slight damage to plasterwork removing the old windows, but after they carried out the repair and cleaned up, you would never know they were there.
We were really happy with the quality of the windows and the work carried out.
We have a door to be replaced in the future, and will definitely be getting in touch with ECKO to do it.

"Minor repair to existing EKCO kitchen"

We had our kitchen installed by EKCO in 2017 and we have been delighted with it. It has required a couple of minor repairs since, and EKCO were professional on both occasions and speedily resolved the issues.

The recent issue was water ingress to the splashback panel behind the sink which had caused some minor delamination of a small section of a panel (the panels are a main feature of the kitchen and cover two walls). Replacement of the individual panel was the preferred solution, but unfortunately EKCO advised that the colour was no longer available. EKCO’s initial suggestion was to replace all the splashback panels in the kitchen with an alternative colour/design. However, we felt this was overkill and requested a site visit to allow them to view first-hand the (small) extent of the damage, which we felt did not warrant full replacement of all panels. During the site visit, the fitter took photos and measurements of all panels. Following this visit, we agreed an alternative, simpler, less-intrusive solution – a sealant strip would be fitted along the full length of two walls to cause minimum impact to the existing aesthetics.

Geoff came to fit the sealant strip, but unfortunately the strip he had been provided with was not long enough. Geoff was very apologetic and contacted the office immediately to order more sealant strip, and a return visit had to be arranged.

On the date of the return visit, nobody had arrived by 4:00pm so we rang the office to be told that there had been an admin error (the fitter had been double-booked) and they would not be coming to us that day. They prioritised our visit for the next available working day.

On the re-scheduled date, Geoff arrived promptly and fitted the sealant strip. He also re-applied sealant to adjoining areas. He was very friendly, polite and professional. He also offered us advice for other minor plumbing issues we had elsewhere in the house (thanks Geoff!).

Overall, we are happy with the end results but there were some frustrations/delays along the way.

"Brilliant personal service"

Brilliant personal service - thank you

"Super customer service"

I required to replace a Laufen toilet seat and communicated with Laufen direct who directed me to their distributors site of which Ekco were the closest to me. I emailed them and they were very experienced, and prompt in their responses, even though I ended up not requiring the item, I was very impressed with their professionalism. A pleasure to have a company that actually responds and has been a very pleasant customer experience on my part.

"Returning customers"

We were returning customers and not disappointed with our replacement windows this time around. Ekco supplied and fitted Rationel windows. These are good quality and the installers fitted them with no snags; were polite and friendly; and left the rooms clean and tidy. We shall be using Ekco again for the next stage of our renovation.

"Great customer service"

We had a damaged handle for our bifold doors which were supplied and fitted by Ekco many years ago

Callum was amazingly helpful - ordering a replacement for collection within a few days.


Delighted with the customer service!

"Very happy with Lead Bathroom Fitter…"

Very happy with Lead Bathroom Fitter (Geoff), always kept us informed of progress and what time he was going to attend.

"Sliding door"

We bought a sliding door from Ekco and cannot fault the service we received right from initial inquiry to fitting. Although the company is not local to us, we decided to order with Ekco because of their pricing. The exact product was 2/3rds of the price of a local firm for supply and delivery which was a substantial saving.

"Our experience with EKCO has been 5 star…"

Our experience with EKCO has been 5 star all the way.
From the 1st visit when we were met by Katie and shown around the showroom our high expectations were met.
Katie explained in detail the product ,function and any questions we had were quickly answered in a very professional manner.
We were kept informed at all times about our order
and contacted regularly about the expected delivery times.
Brian and Kevin(delivery and fitting) were polite, courteous and efficient. No hassle fit.
The rest of the team, Callum, Craig and Euan gave us a step by step progress report at all the different stages of our journey with EKCO.
We have no hesitation in giving a 5 star rating.
Well done to all the employees. Great team work. 👍