"Ikh customer service"

Ikh was very helpful and sorted out all my issues. Good english, spoke clearly ( very important ) and had a good understanding of the subject.

"Spoke to jess lovely woman went through…"

Spoke to jess lovely woman went through everything with me twice, very professional and very well spoke , thank you for the time jess

"James was really helpfull"

James was really helpful and informative.
He explained everything very well and answered all of my questions that i had. The process was very quick and easy to do and he even sorted out the little problem that i had sending our licence id.
I don't usually do reviews but i am happy to do this as James came across as not your usual pushy salesman and i even enjoyed talking to him lol :)

"I spoke with Ikhlaq a few times with…"

I spoke with Ikhlaq a few times with regards to switching present provider to clear business. He was extremely helpful and patient. So pleasant on the phone answered all my queries.

"Nothing ever gets sorted !"

We used to have a business mobile phone via a previous company that then got taken over by clear business, when the change over happened the contract got cancelled. We now receive a letter every month for a line charge of £15 plus vat fee for something we dont even have. Obviously we do not owe this money however the company rings us every day , sends final warning letters and then all of a sudden the bill is £100+!! When we have tried numerous times to ring them to sort it out every time they say they will and never do! We have rang at least 7 times now and it hasnt been sorted at all! The calls are getting a pain now. We just want it sorted but it never happens!

"Chloe was clear and helpful with…"

Chloe was clear and helpful with straightening the account out.

"Clear Business / Unicom will not stop charging, ever"

We left Unicom, now Clear Business, advising them in January we were leaving, and finally cancelling in May. The company have continued to bill us, despite the cancelled contract, and raise a new fee every month for a spurious new charge, when we have no services with them. They call daily, every day we have the same argument with a different person in the call centre. It's harassment. This company will not let you go. We have no services with this company, we have no contract with this company, they refuse to stop billing us, and refuse to stop calling us, wasting significant amounts of time for our business in the process. We are now charging them £25 per telephone call received. Do not sign up with this company, or any of their satellite companies. They will not let you leave, and they will end up harassing you. The amount of time wasted in hours is in the double digits. This Company will never let you leave, and attempt to bully you into paying them money you do not owe, with absolutely no explanation as to what the new charge is each month. Plus, they are at least twice as expensive as our new provider.

"Lacking quality customer service "

For your information and that of other customers, I have emailed multiple times, called repeatedly, and even sent a letter to your attorney, yet I have received absolutely no response.

Therefore, I kindly request that you refrain from portraying yourselves as completely innocent.

I am sharing this review solely to inform other businesses in the hope that no one else falls victim to your problematic company.

"Today I was helped by Courtney Harris…"

Today I was helped by Courtney Harris lovely to speak to she guided me and explained everything through out the contracts costs etc well done to Clear Business to have employed such a great person.

"POOR CUSTOMER SERVICE"

Very poor response to incorrect billing. it has been nearly 3 months and I have not received a response despite 5 hours on the phone with them and numerous email. They don't respond to emails and their customer service team won't allow you to speak to a manager. Their complaints procedure doesn't work.