"Poor communication, hard to get rid of even when contracts have expired!"

My contract was due to expire 22nd Nov. I have sent emails in August, September and October all remain unresponded to and made two phonecalls to confirm I do not wish to renew. During both phonecalls this was acknowledged. Yet I receive a letter saying the will continue to provide on a standard tariff.

I DONT WANT YOUR PHONE OR BROADBAND SERVICES

"Great Custmer Service from James. I spoke with James regarding providing…"

I spoke with James regarding providing services for my business and he was great. Very professional but friendly at the same time. Everything got sorted very quickly.

I would recommend anyone speak with James if they are looking for a one stop shop.

"Evie Armstrong did super …"

Evie Armstrong did a super professional job on card payment processing issue for small business. Its all done within minutes. Many thanks!

"Shaun Holden helped me today and was…"

Shaun Holden helped me today and was very helpful and informative. Shaun made the process very easy and was a pleasure to talk to.

"My Email should be with the account number that I sent. I am not putting up my email address on a public space"

Useless follow up: This is a response that I received when I sent my review DONT TRUST THEM END OFF:

Reply from Clear Business
10-Oct-24
Hi Prakash, thank you for taking time to provide us with feedback.

I would like to apologize for the impact this has on your customer journey with Clear Business.

I understand your frustration with the ongoing issues you've experienced trying to close your account. It's not the experience we want any customer to have.

I will make sure to raise the matter as a complaint and have this looked into accordingly.
Direct correspondence will be made with you in relation to next steps and a resolution.

Stacey-Leigh
Digital Team

THEY ARE STILL CHASING ME FOR OUTSTANDING PAYMENT. UNBELIVABLE I AM LOOKING TO NOW GET TRADING STANDARDS TO LOOK INTO THIS. BIG TIME HARRASMENT.

"Phone line"

We’ve had an intermittent problem with our phone line for around 3 weeks. As a small local hairdresser we rely massively on it working. At the start of the phone going down we were told by the ‘tech team’ to restart router etc. this would solve that issue but it would happen again. Then the phone stopped working completely. Phoned Tech team again which involves a lengthy wait & a cheeky member of staff, describing how a conversation works, she’s talks, I listen then I talk & she listens. Not sure when this became ok to speak to a customer like that! To be informed that we would require new equipment. That’s great I thought! I thought that clear business would understand the importance on a working line. I’m still waiting. Last fault reported on Tues. phoned bck on Wednesday & the equipment hadn’t been processed. Meaning that it hadn’t left the warehouse. We’re now 4+ business days on & still have no line. Asked to speak to a supervisor/line manager to be told that it could take 48 hours & No call back. Emailed customer services no reply either.

"Courtney was very professional"

Courtney was very professional, and courteous, polite and she assisted with my new contracts . A credit to your company.

"Great service and really friendly…"

Great service and really friendly customer service from Charlotte

"although their telephone system states…"

although their telephone system states opening office hours are 08:30 in the morning, they called me at home at 8:02 waking my partner a nurse who had worked all night and just retired to bed. how dare you, just the worst customer services of all the rotten telecoms company we are forced to deal with in my 40 years of business

"The company administration of this…"

The company administration of this company beggars belief, I have had 4 months of them not doing what they say they will do. Not returning phone calls when they say they will do. Taking months to refund money and sending out bills for large amount, which is in error but can't cancel it. Customer service has told me to cancel the direct debit as the only way of the company stopping taking money out of my account. I am sure the sage hasn't ended here.

When I submit this review, I will get platitude writen by the company, please stop doing this and sort out your TERRIBLE business practices/ administration.