"think need to ask questions before taking orders "

well today we was meant to be having combi fitted we got in contact on sunday for quote gave all details when asked about the job sent photos then paid deposit as instructed
then today 2 lads turned up in a car to fit my boiler asked where was having it fitted told them loft as stated only for them to ask if got a torch as they van had broke down and did not have one anyway supplied them each with a torch they went up into my loft and come back down saying cant fit as loft not boarded out no fitted light and no fixed stairs so we had to contact head office which was not the easiest thing to do anyone phoned me back to say could not do due to problems stated by work men as would void warranty when told i had given all info also sent pictures why was deposit and job taken on lady on phone said yes understand we should have asked but if we pay more can fit elsewhere ??? my wife took day off work and wanted us to pay more for there mistake really could not care less just said 2 options pay more or get refund which takes around a week to get back so now left with no heating no hot water and no funds in my bank to get heating sorted my honest view on this company is not the best i run my own diy shop and would not speak to customers or treat them like this i for one would have stood to difference in cost due to it not been customers fault not asking if loft was fully boarded lights in place also stairs even when viewed pictures of loft boiler outside of house showing floo and gas meter said was ok and took payment if its health and safety then not a problem but ask questions properly and make sure pictures they ask for are right before wasting folks time costing them in lost wages and leaving them with no heating for over a week now but i value my customers and business name

"Satisfied"

Very simple process. Clean, polite and efficient installation/installers. After care all good.

"Combi boiler "

The engineer, what did it Ben was
Brilliant very professional from start to finish kept everything clean and tidy kept me informed from start to finish would highly recommend this company and Ben also the pice very reasonable for the work that had to be done thankyou again I heat

"Excellent Customer Service "

Ordered at 2200 on a Monday evening and boiler fitted on the Thursday.
Excellent customer service. I would highly recommend.

"So smooth I wasn't sure it was real"

Honestly the process was so smooth that I started to suspect it was a scam, it went without a hitch from the online ordering process to the actual installation - absolutely faultless. I ordered at 9pm on Monday and by Wednesday afternoon the new boiler was heating the house! I haven't had service like this in a long time, it was a welcome change. And just in case you think I'm a bot....potato 🤪

"Absolutely simple process …"

Absolutely simple process expertly fitted hasslefree the engineer went through absolutely everything about the boiler and using the app couldn’t ask for a better service

"New Oil Boiler Installation"

New Oil Boiler Installation
Excellent ,friendly, professional and great service from David and his team at iheat.
They did what they promised, followed up and were always on time. I wouldn’t hesitate in selecting this team in future.

"very convenient "

Booked for the next day, quick communication said that was not possible but was booked for 3 days later, chap came, installed boiler - all good, very convenient

"Excellent all round"

Excellent all round

"Boiler fitted quickly"

Boiler fitted quickly