"Pleasant Holiday Experience"

Very good communication from the outset of the booking all the way to arrival. The house was clean and well presented. On arrival the phone did not work but as soon as we advised Villa direct of our problem it was resolved in 24 hrs. All in all very professional and responsive company.
Thank you

"Customer service was excellent and the…"

Customer service was excellent and the home was nice for the price. We had everything we needed from the home and the area was nice and quiet. Me and my family really enjoyed ourselves.

"Ten of us - a great vacation"

Ten of us rented a large vacation home last august. I house was huge. The kitchen had everything we need. The pool was just was bigger then i expected. The baby gate to the pool was there upon our arrival and put together. The rooms were nice size and well decorated so if a person was working my nerves i could avoid them. Payment was easy and the staff was pleasant. We wanted a late check out at the last minute and they were happy to help us. Even when people were added to the house at the last minute they help make accommodations for us. Now my only problem was the laundry had someone else clothes left in the machine. Also I think you shouldn't have to pay to heat the hot tube. I am going back this year.

"My visiting family LOVED their stay!"

We booked a home with VillaDirect for our family to use while visiting us in Florida. We live only 10 minutes from ChampionsGate and found a very impressive home with 9 bedrooms to accommodate the extended family inside the community. We had a mini reunion and all enjoyed the home immensely. My cousins raved about the modern furnishings and how well maintained it was. The kids loved the lazy river and water play area at the clubhouse. Having us as a guide they didnt need to much help from VillaDirect but was happy with the check in and check out process and mentioned how friendly everyone was there. No problems with the home and all the family has expressed how they will only stay with villaDirect from now on! This visit meant a lot to my husband and I as we havent seen some of these people in years and we are very grateful that VillaDirect made it a trip of a lifetime! Our sincerest thanks!

"Close to home family vcation"

We stayed with Villadirect in the Paradise Palms Resort as a close to home vacation before the kids had to go back to school. close to Disney and orlando shopping. The townhome was clean and spacious and the staff at villadirect was helpful and prompt. It rained alot but when we called villadirect for advice so the kids didnt go crazy we were able to make the most of the rainy days too! We would recommend anyone to use villadirect for their vacation. Thanks again!

"THANKS!!!!"

I want to thank you and all of Villadirect. We LOVED the house!! kids cried when they arrived home they wanted to go back to the red house  The gift boxes the kids got when we checkin were so useful they used the goofy bag for all the theme parks and enjoyed the coloring book and crayons. We appreciate all your excellent service and for sure will be back! Or if you have houses in others places let us know. We had a great time. Wished we could have met in person to give you a huge hug! Until next time! God bless you and all your staff.

"First Visit to Florida Ruined by Villain Direct"

As soon as we walked into the house it was hot and muggy, the central air was not working, walked to the pool area and it was filthy, the pump was not working and the overflow spa was empty. Called Villa Direct right away and after 6 hours someone came and fixed the central air. As for the pool problem we had someone come 2 days later and said "yes your right the pool is not working" then left. We had to call Villa Direct for 3 days straight to get them to come and fix the pool!! Our children were very upset that they could not use the pool until the day before we were leaving. As for the rest of the house, the phone could not make out going calls, the sink leaked, the bedroom furniture was falling apart in every room and you could feel the mattress springs in the beds. I will be returning to Florida with my family but will NEVER use Villain Direct again; they are all about money and not customer service or satisfaction.

In response to Villa Direct:

Your records are completely false and inaccurate, the pool was not fixed on Monday however someone did call us on Monday to tell us that even though our pool was green it was still useable to which I replied then you come swim in it. The pool finally was back in working condition and looking clear on Thursday which is when we went swimming in it, up until then we had to pay $10.00 to use the Community Pool. As for you calling us I have no idea what phone you tried so hard to call because we always had both our cell phones on us, as for the house phone that did not make outgoing or incoming calls surprise surprise. For the amount of money we paid for the house we were very let down by the condition and service.

"Villa Direct, Kissimmee, Appalling Service"

Memories of family holiday Xmas 2009 ruined by appalling service from Villa Direct. Booked three villas on Emerald Island Resort for ten days at huge expense, over twelve thousand dollars, but got no pool heat in two of the villas. Was Villa direct sympathetic that we could not use the pool? Hell no!
We had to resort to swimming in club house. We will certainly be spreading the news and taking our custom elsewhere in future.

"Worked well for me"

I was with Villadirect for 6 years before I sold my home in 2008. During that time I found them to be honest and reliable. I don't know what the other reviewer is complaining about - all of the items he complains about were in my contract and explained to me before joining?! As for lack of bookings - maybe his home wasn't in as good a community as mine, but I got about 30 weeks every year I was with them.

"Outrageous charges!!!"

First, they charge $75 for each booking whether they did or owner's for damage waiver. It is not saved in a escow or fund for repair. It goes into their pocket. It really raises the cost of each booking, and explains why they provide little booking for the owners.

Second, they charge 4% for owner booking. They do nothing, but collect 4%, in addition to flat charge of $35 for each owner booking.

Third, if you bring your own booking when switching to them, they charge the above charges to the bookings you already have.

Fourth, weblock setup fee is expensive, and each year you have to pay for it.

Overall, owners work hard to get booking, VillaDirect does very little for you except extract tons of cash from you. It is the worst property management company by FAR!

Watch out!