"further to my previous review"

further to my previous review I have gone over there terms and one states:-
"if you accept the offer we will pay for a structural survey of your property. As long as that doesn’t show up any major structural defects not already disclosed to us we will pay the price we offered you. "

that did not happen

"Mitch is good at explaining the process…"

Mitch is good at explaining the process from start to finish. He's put my mind at ease with regards to how the sale process goes and another big plus about Mitch, is that he's accessible to respond to any queries. I only give 4 stars because it's early days and I don't want to be too biased hahaha.

"Actually surprisingly good"

Actually surprisingly good. We received an offer not far below market value and sold at that price without any solicitor or legal fees.

"Excellent Communication…"

Although I didn’t end up selling through HBF (my personal circumstances changed), my interaction with Mitch was excellent. He was professional, polite and always quick to respond. Good communication in any transaction is key and in this case it was faultless.

"Polite and professional"

I cannot talk about the process as I only had an initial and informative call with them, but Duncan was very professional. He explained to me the whole process, their modus operandi and listened to what I am looking for. Based on my needs, he honestly advised me on the best options in case I decided to sell my property through them. I appreciated the frank and honest conversation.

"Terrible experience"

Terrible experience. They don’t reply to emails or phone calls, zero customer service, my contract with them ended in October 2023 , and I am still getting texts asking me to reduce the price! Hardly any viewings arranged. Valuable time and money lost whilst waiting to be out of contract and go back to the high street. Shambolic

"A waste of time"

A waste of time, you'll end up chasing them we lost valuable time with them and sold when we went back to the high street.
I wouldn't recommend them they also lie and fluff information. The only positive was the solicitors they use which we retained when we sold through the high street.

"Loved their service"

We'd like to thank Duncan at house purchase fast for his help. He and everyone else at house purchase fast were very professional and courteous. We needed to sell our house quickly in order to buy our dream family home, and Duncan helped us do just that, although at a reduced price. If you need to sell quickly for cash, I cannot recommend them highly enough. I was always leery of companies like these, but they assisted us in obtaining the home we had fell in love with.

"Fantastic Service"

We went to House Buy Fast when the sale of our property fell through due to the buyer chaging their minds.

We were commited to a new build property that was our dream family home, that we did not want to lose.

House Buy Fast made us an acceptable offer and we were so happy that it completed at the agreed price.

The whole transaction completed in just under two weeks, thank you so much the whole team were so accomodating and empathetic in these tough times we were encountering.

Jill and Malcolm

"No customer service"

This company does not know how to treat customers with the respect they deserve. False promises from beginning oh then no end!!