"Nice frames built to specs, carrier could be more careful"

Nice frames built to specs, great customer service! Box was not handled particularly carefully by carrier (completely open on both ends, large gash all the way through the box), but frames luckily undamaged. Might be a good idea to reinforce packing since there seems to be a risk to safely of packages during shipping.

"Great job on mats as well as frames"

Great job on mats as well as frames. They were very precise on measurements and all the hardware and backings are included. All I had to do was secure my art on the mat, layer the plexiglass, art, and backing, apply the hardware for hanging, Voila!

"I ordered 2 Frames and they are absolutely, beautiful! "

I ordered 2 Frames and they are absolutely, beautiful! Quick service and packed with great care. I also love the fact that the frames are sized to exact specifications! Thank you! I plan to order some more frames in the future.

"They were quick and cheaper than…"

They were quick and cheaper than anyone. I loved speaking with there customer service rep

"Customer service was phenomenal!"

Customer service was phenomenal! The frames are also gorgeous. 10/10 recommend!

"Frame was as expected"

Frame was as expected - very nice - cost was affordable

"Good frame"

Frame arrived packed well, great frame for my needs! Looks good on the wall.

"Didn't Get What I ordered - Twice"

I had a ad expeience with this company recently. Normally I would have rated them 5 stars, but this time, no. I ordered a framed photo. What I received was a frame (not even the one I ordered) with a mat (correct one) but no photo! I spoke with Annie, a wonderful customer service agent, who cancelled the original order and allowed me to reorder. When I received the second order it was still not 100% correct. They put the wrong mat on the photo, which was totally wrong for the photo and frame. I was not happy because I was entering the photo into an exhibition, and was embarrassed to enter it because of the wrong mat. Twice they screwed up my order. I was refunded the money for the mat, but it didn't help. I have used this company several times in the past, and have never had a problem. Not sure what is going on now. Definitely no quality control.

"Customer service and quality is fantastic"

I’ve ordered custom frames many times through out the years they’ve been great and always the exact sizes and color I needed. Customer service is fantastic

"Anna is great"

Anna is great! Love working with custom picture frames to create my frames