"If I could give this company ZERO stars…"

If I could give this company ZERO stars I would. Absolutely horrendous experience with these guys I ordered a robot for my son off of eBay “new” the robot arrived in a box that had been opened previously and sellotaped back up (poorly may I add) the toy inside was also dirty so it was clear to me this was not “new” I messaged them via eBay and they accepted the return, they sent me a returns label which I was unable to open due to a technical error which I again had to message them about to ask them to resend me the label in a format I could view. This Kelly from the company who seems to be the only one working there never seemed to understand the simple issue I was having and kept going round in circles with responses which I feel was to stall the process. My returns timeframe has now been closed through eBay and so I have no way of returning my item. I have messaged Kelly again with no response and whenever I try (and I have been trying for just over 3 weeks) to call the company there is no answer. This company is an absolute joke! Do not order anything from them I’m pretty sure they aren’t even a genuine company! Terrible experience, terrible company!!

"I ordered tower of treats x 2 when they…"

I ordered tower of treats x 2 when they eventually arrived they were filled with the wrong contents i recieved them nov 15
They were Christmas presents
I spent the next 4 weeks trying to exhcange for the correct ones theirreply was the same
Return for refund but i just wanted an exchange
I emailed many times and Kelly replied
I even asked if she understood what the difference between refund and exchange meant
Its now Dec 20 and now i have ran out of time so my only option is to open the boxes and refill
What a useless company i will never use again !!

"Absolutely terrible company"

Absolutely terrible company. They sent the wrong order and refuse to refund me. When I ordered again the item simply didn't turn up. Completely awful customer service. Do not use them.

"Disgusting and immoral Ordered pampers nappies via Amazon sold…"

Ordered pampers nappies via Amazon sold Slamtech these nappies are out of date had a made date of 2019 its now October 2024
The nappies are hard as a brick and feel full of beads
I had to dispose

Absolutely disgusting

"Good Customer Support "

Kelly from customer support was incredibly helpful and quick to reply for each of my issues with an undelivered package. Excellent service.

"Worst company ordered energy drinks on…"

Worst company ordered energy drinks on amazon for next day delivery 3 days later and nothing update on amazon says delayed not dispatched yet even though slamtech are saying we have dispatched your item after reading all reviews from others im not surprised will be avoiding them next time i order from amazon if i see slamtech i will not be ordering

"Poor warehouse picking"

Ordered a 1lt bottle of Balsamic vinegar they sent a 1kg box of Almond biscuits. Still fighting 11 days later to get it uplifted and replaced. Useless!

"Exceptional company highly recommend! "

Great company, they went above and beyond to deliver my parcel.
Pete was exceptional, very kind, he made sure we got our item on time.
Can’t thank slamtech enough, I was searching everywhere for this teddy for a child’s birthday and they have made one child happy. Would recommend, genuine hardworking people.
Thank you!

"Not 100% reliable"

I ordered 48 cans of Perrier sparkling water costing £59.48. They were meant to be delivered 1 day after I received the confirmation email. 6 days later when they still hadn't been delivered I sent an email and left a voicemail. I received an email reply a further 7 days later saying they were unable to find the correct details and requesting me to send my order details. I did this and have not had any further contact from them. In the meantime half of the order was brought to me by someone who lives a quarter of a mile away. He said the broken box had been sitting in front of an empty property. He said only 24 can were left there.
I have given this update to Slamtech but they are not bothering to reply.
Update:
Since I wrote this review I have received an apology from Slamtech and they have refunded the money they owe me so at least they have put right the problem although it took 3 weeks

"Do not use this company"

Do not use this company! Order was never received, they were unwilling to help and said it was my issue. Then proceeded to ignore my correspondence.
Very poor and shocking customer service!