"Great staff"

Friendly, helpful staff who knew their jobs, could answer questions and knew exactly what to do to resolve any issues.

"Awful service"

My wife was seriously ill, I was promised the Chair within 3/4 weeks max.(I PAID 6,000 INSTANTLY)
The chair was due to arrive 5th Feb at the latest.
I called after two weeks to check on progress to be informed that all was ok no problems.
I explained that my wife's health had deteriorated and I needed the chair ASAP.
I was again assured no problem, I called the Recliner factory on 3rd Feb to find out what delivery time I had on the 5th.
I was put through to the transport company who said "how can I deliver a chair I don't have"
No call came from the Recliner factory until the 8th Feb, I was asked to be home between 08.00 - 16.00 on the 11th Feb.
At 09.00 on the 11th Feb I had a call to say the chair is not coming, I was asked if I could be available next week! I asked what day they said we don't know yet?I still have no chair.
my wife passed away without ever seeing her promised chair.
Still no apology or explanation from The Recliner factory and still no chair.
Awful customer service it's like I don't exist whilst grieving.
Of course they have had all my money so they don't care, horrible people kicking someone whilst they are down.

"Saw the advert on my phone which showed…"

Saw the advert on my phone which showed a 2 seat reclining sofa but after tapping on it found only chairs....did I miss something or was it blatant false advertising ?

"Everything was so easy to do from the…"

Everything was so easy to do from the initial visit to the actual use of the chair with every stage completed as stated in the time frame agreed. There was a wide choice of fabrics and add-on features. Mark was our initial contact and delivery was carried out by Stuart and Martin, three very professional people. They provided us with confidence in the product and the Company. We have recommended all three to our friends.

"Excellent recliners "

This is the second recliner that I have had from the reclinerfactory. I have been so pleased with my chair, I decided to buy one for my wife. Once again I'm pleased with her chair, so well made, looks good, and most important is that my wife loves it. Ian & Andy were the installation team, they explained everything in detail to her, also making sure that she was happy and comfortable. All I can say is that we are both really happy to have bought again from the reclinerfactory and will be recommending them.

"The Rep"

The Rep. was very 'chatty' and gave a good demonstration of the chair which I decided to buy and it was available in a fortnight.
Martin and Dan who delivered it were very helpful and moved the furniture and took an old chair away. They gave a full demonstration of how to use the new chair.
So far I have found the chair satisfactory'

"Matt H and Dan were excellent and very…"

Matt H and Dan were excellent and very helpful and provided superb customer service great company and staff

"Recliner"

Matt H and Simon L arrived early and quickly removed the old chair. They set up the new chair and demonstrated the features of the new recliner.

"Both Martin & Andrew were very helpful…"

Both Martin & Andrew were very helpful and efficient explained everything well. Certainly a credit to your company. I am extremely pleased with my chair and would recommend it to anyone, thank you.

"Happy Happy Happy"

The sales rep was very good had all the info needed. The set up team (Ionut/Janos) did a great job, im now set up and feeling good . Thanks to you all