"My order was right came in good time no…"

My order was right came in good time no issues at all

"Great Experience"

Bought a pair of Butter Goods jeans I was struggling to find & thankfully Main Source had them in stock in my size, Very prompt email stating my order was completed & delivery arrived today, well packaged & extremely happy with my purchase.

"Shocking customer service"

Shocking customer service. I ordered a Tshirt and paid for next day delivery. Having heard nothing I phoned - apology was acceptable about a change of warehouse and I was promised a refund for the delivery - never processed. I returned the item as too large - weeks later no confirmation of return or a refund. I’ve now chased 3 times and still not processed! Only £30 but that’s not the point. I would never use this company ever again

"Order #1000019610"

Order #1000019610
Placed on 18 Mar 2023, 21:37:28
At first they refused to deliver the packages untill We called them. They delivered and didn’t add one of the items, saying it's out of stock. Till date I didn’t get a refund or see my package . Daily Paper Reshield Swim Shorts - Black Multicolour
SKU: DP146-Large
Size
Large
£27.50 . Don’t take my text for it, kindly confirm by yourself and refund . This is not your first time actually. It’s not fair !

"Not recommended. Be careful."

To start with, they advertised gear with the wrong properties. After I made them aware, they initially refused to pay for the return (Central Europe). It took 3 mails to make them understand they were obliged to do so by law (since I did not receive the product I had ordered - it was made out of Polyester not out of Rayon which is cellulose based fabric - as they had it listed). Once they realised, they offered me to keep it and get a 50% off (since they wanted to avoid expensive shipping costs obviously). I did accept their proposal and then - nothing. For weeks and weeks and emails on emails, they did not even have the guts to reply. They simply ghosted. I can only strongly advise to be extra careful considering a purchase at Main Source. My experience was simply horrible. Embarrassing.

"Sold me two fake and wrong tops and…"

Sold me two fake and wrong tops and wrong size plus £10 for shipping absolute scammers

"Negatives are wrong in my experience"

I bought a pair of the Mizuno Contender S from Main Source as they were much cheaper than any other retailer that still had them in stock. I was slightly worried when I read the trustpilot but I shouldn't have been. Had a slight issue with the website during the order, sent a follow up email to ensure the order had completed and I recieved a very prompt email from Main Source's customer service team on a Sunday. Delivery came through well packaged and in a prompt manner. All in all a very cromulent order.

"Top Service"

Ordered 2 G-Shock watches at 2 different occasions, both delivered quickly.
Very happy with purchase and happy with service.

"A gang of crooks"

Bought a shirt from them (order #1000017603), selected regular shipment method. Didn't hear from them until I contacted them one week later, asking why I didn't get any infos about shipment.
They answered me I had to pay 12£ MORE if I ever wanted to see my shirt. Told them to ship it the regular way.
Never heard from them again.
Their last e-mail was on 7th october. Today is 14th november.

"AVOID!!!!"

AVOID!!!!! Don’t buy from main source. Spent £275 online. Returned both trainers to store in norwich. Firstly no one there how how to process a refund lol, therefore left the trainers there. Secondly had to wait a further four days for someone to come in who knew how to sort refunds. Waited a further 5 days for the refund to come through. But it was for £267 not £275. Only £9 but that’s not the point. Called main source to be told that was a PayPal fee. Sorry what? In the past 6 months I have bought from End, Zalando, Asos, HIP store, surfdome, M and S, Zara, HM, Taunton leisure, adidas, Nike etc etc etc. and not one of those companies has ever charged me £9 to use PayPal. Never setting foot in Main source again. Awful customer service