"A great experience!"

I ordered the Monza sofa after viewing it in the showroom and was blown away with the level of service provided both in store and online. They kept me updated from start to finish… when the sofa did finally arrive the delivery men were nothing but helpful! They helped me move my furniture and carefully put the new sofa together. I can’t fault DeluxDeco!!!

"Wait very much worth it"

Wait very much worth it. I had seen reviews complain over the wait-delivery time, we were also trying to justify the length of time it would take. However, we have received the sofa and could not have made a better decision, we ordered an Italian sofa and the quality is beautiful. Staff-Delivery was great too, assembled by the team. in the end, glad we waited.

"We ordered a Base Leather 3 seater sofa…"

We ordered a Base Leather 3 seater sofa from Deluxe Deco in September 2015. We had visited the showroom, and although they didn’t have the specific model on show, we were taken to look at a similar model. We were given information regarding the differences and were told that the seat and back cushions were removable. We were also told that some parts of the sofa were not real leather, but a PVC that was matched to the leather and was ‘generally’ only the rear and sides of the sofa. As it was going to be against a wall, that didn’t bother us too much, but there never was any formal confirmation of exactly how much of the sofa was NOT leather.

The sofa was delivered around early December and the first thing we noticed was that although the back cushions could be removed (they are attached with Velcro), the seat cushions were fully attached to the base. We did query this with customer services, whose customer ‘service’ was very poor, and they eventually responded to advise us that they had never told us that the seat cushions could be removed.

We have now had the sofa for just over 6 years. We have looked after it extremely well. We have cleaned it and treated it exactly how we were advised to do so. We do not have children or pets that could potentially damage the sofa. Yet for the last couple of years, the state of the sofa has deteriorated so badly, it’s an embarrassment in our home.

Not only is it clear now that the majority of the sofa is NOT leather (as can be evidenced by the state of the ‘material’ and the fact that it is now a different colour to the parts that are leather, the PVC has torn in several places and the seam stitching on one of the arms has also frayed (where leather meets PVC) and this isn’t even a part of the sofa that is sat on! The leather itself is still in extremely good condition, so it’s such a shame the entire sofa was not leather.

We thought we had bought a good value piece of furniture. Turns out that the saying ‘if something seems too good to be true, it probably is’ is correct. I would wholeheartedly urge anyone considering a purchase to quickly think again before they part with their hard earned cash. We have now had to purchase another sofa, something we shouldn’t have even had to consider for quite some years to come.

Would have liked to have included pictures of the damage, but do not appear to be able to.

"Well worth the wait!"

They took a while to arrive, but my cinema chairs are finally here and I couldn't be happier. Exactly as I expected, well made, zero scuffs or scratches and delivered and installed by friendly, professional people. Amazing!

"Bad experience - avoid!"

Purchased sofa in January 2021. Sofa was delivered with delay in June 2021. On the delivery was highlighted that sofa was damaged (cracked). We were offered repair. We had to wait 6 months to get replacement part arriving in shipment from China! Technician was arranged to perform repair (arranged by DD shop). Technician advised that there is different type of material used in replacement part sent and did not recommend fitting…! when I chased it with shop I was then challenged by rude advisor, that I refused a repair and advised that should not listed to technician as they “say things”! Unbelievable… I am still chasing shop to get my sofa repaired! Nearly 9 months after delivery and 13 months after placing an order! Poor service and lack of respect to customers…

"Good quality sofa"

Good quality sofa, just as we hoped for. Would recommend visiting their store as staff were very knowledgeable on products, definitely helped us decide based on our image.

"Thanks so much"

Thanks so much, a stunning sofa. Although there was a delay in delivery we are currently renovating so wasn’t too much of an issue, delay wasn’t too long and we did receive updates so 4*. The sofa is just great and staff couldn’t have helped us more in choosing .

"Have had a good experience with delux…"

Have had a good experience with delux deco, the product arrived on time and was unpacked and put together, was good to have for new year.

"Happy customer"

Great quality Munich sofa, one we had our eye on for a while. Thank you to the salesman Ran, who helped us along even when we called to alter the purchase. Impressive, professional service, would recommend going into store as we found that helped a lot.

"Will never use again,order - 100013370"

Having ordered a two seater recliner for over £1700 in July,it arrived on the 14th December,absolutely unacceptable,customer service is shocking,all I was ever told was...it's not our fault,we were told when ordering we would receive this at the start of November so got rid of our sofa to make way for the new one,then spent over a month sitting on hard kitchen chairs,usual stuff was spouted,Covid,brexit etc yet friends of ours bought an electric recliner 3 piece suite from another retailer AFTER us and received it last month.
The manager wrote a rude reply,with no apology and his spelling atrociousand this is a manager,he said we couldn't get a refund or any compensation,because? Yep....it's not our fault,we'll,it isn't mine either and at the end of the day,THEY had our money and we had nothing,to top it all,he said as a good will gesture,we would get some free leather care cleaner,did we get it? I'll let you all guess for yourselves,they may be great when things go smoothly for them but when they don't be prepared for bad customer care and I've just read some of their replies to unsatisfied customers and it's always defensive,like the customer two from me,we had delay after delay,ive NEVER had such a bad experience from a company,if they have such delays,their delivery time needs to be amended on their website and stop blaming customers for writing bad reviews
RESPONSE TO REPLY
WHAT UTTER CODSWALLOP,you DID NOT keep us up to date at all,it was ME who kept emailing YOU,we were told the first week in November hence the reason we got rid of our sofa,oh,but our fault apparently,it wasn't until I emailed you AGAIN that I was told it was delayed.Your defiance just goes to show you can't take criticism at all,you turn it around at every 1* rating and blame it on the customer,this in itself is called poor customer service,if you just apologised to your customers that are unhappy and said,we are truly sorry for the delay,instead of blame them,you would be thought of more highly but no,your sarcasm and rudeness speaks volumes. I don't care in your majority of customers,my order was late,other companies seem to be managing just fine.If you are THAT blind,apparently there's this new invention called spectacles,oops,have some sarcasm back,have a wonderful day
ANOTHER REPLY?
Why did you change your response? Because you KNEW people would see it and be appalled? You DID NOT keep us up to date I'm afraid,we were told the 3rd of November,hence we got rid of a sofa,as in your now deleted response,you admitted you told us of the change two weeks into November,yet in the original response you blamed me for getting rid of my old sofa.You really need some training in customer care(whoever wrote the original) thank you for your apology,that is all I asked for but for some reason one member of staff needs to blame the customer,thank you.
Nope you ARE WRONG, I WAS notified it would be the first week in November,please stop blaming customers for your issues,let's just say we agree to disagree ,have a lovely Christmas,regards