"Kudos to the new management at…"

Kudos to the new management at Pigeonly.com! The service has improved tremendously. Faster shipping, reliable customer service, and quick refunds make it a top-notch communication platform.

"Pigeonly.com has excellent customer…"

Pigeonly.com has excellent customer service! They were quick to respond and resolve my query, ensuring a smooth communication experience.

"I was pleasantly surprised by the fast…"

I was pleasantly surprised by the fast shipping of my letters and photos through Pigeonly.com. It's great to know that my messages reach my loved ones in prison quickly.

"JUST REFUND MY MONEY"

I thought this was a great service, for the 1 time I used it. I have tried to cancel my account in many ways: emailed 2x, called and "kept my place in line" but didn't receive a return phone call, and now I have been on hold for 1 hour. If they are still helping other customers, there must be so many complaints, maybe they need more "Customer Support Heros"! BTW, the on hold music repeats every 30 seconds and is becoming so irritating! Just mail photos and letters to your loved ones.

"I have been trying over and over to set…"

I have been trying over and over to set up an account but it won't except any of my cards. I've waited on hold for hours only for no one to pick up. Sent an email and waiting for a response. I don't expect I'll get one.

"They are the worse I truly believe no…"

They are the worse I truly believe no one works their I have been calli Nv every day for over a month to talk to someone and trying on thr website to update my card information so I can pay for my subscription seeing I got a new debit card. I had to get a hold of them through Twitter and they told me that they are having issues with having and putting new credit cards in the system to pay for your subscription. It’s hard to get a hold of people there they don’t ever call you back and this is very upsetting and the fact that you want to communicate with your loved one that is incarcerated but yet can’t talk to real person or even have the option to put your new card information in . Very upsetting

"They took money out for a free service…"

They took money out for a free service of $34.99 X5 =174.95. They say they have refunded me but never happened, then will mail a check, NOTHING has happened. I have been fighting to get refund since 6/2022 today is 3/14/23. I have called hundreds of times along with emails. Emails saying they will look into and never followup with me. I have been trying the last month calling everyday on hold for an hour then get disconnected. I can not get a hold of anyone let alone get them to answer. I have sent a complaint to BBB, they as well can not get an answer from them. I have a feeling I am out $175.95. Beyond furious. They refuse to give me my refund.
3/24/23....Thank you for your reply but unfortunately that is what I've been getting told since last June that they are working on it and I never hear back. All I am asking for is my refund that I am entitled to. I do also want to add I still to date have not heard a word from pigeonly about the refund. No way it should take this long.

"Pigonly"

If you are having problems with your phone lines or system you should let your customers know by email or by putting message on your website .
Your customers are spending money on calls to your customers service which don't answer or give you a call back like they say .
pigonly don't not respond to emails until weeks later .
This service is terrible you say u will monitor by account but the issue is your system not my account .

"This company is HORRIBLE!!!"

This company is HORRIBLE!!!! They have no problems with accepting your payments however you can NEVER get through to customer service. I have spent HOURS trying to reach them. I’ve been on hold for HOURS. I have pressed 5 to keep my place in line to receive a call back number & the call is never answered. This is unacceptable customer service!

"I am so thankful for you all and…"

I am so thankful for you all and helping me stay in touch with my son by giving us good rates and I m blessed that you care enough to help us stay connected…
Zenda fiske
207/290/0787
Thank you