"My order did arrive"

My order did arrive. The boxers are comfy enough but...

They don't have a UK warehouse, one out of four boxers got a hole in it after the first wash.. so the fabric is not the best quality.
But boxers themselves are comfortable enough

"Scam company. With ghost you "

Weeks after placing my order, I was finally contacted to say 1 of my items were out of stock. I asked for them to just cancel my order since it had been weeks but they refused. I finally had to pick a replacement item. Weeks later I finally received my order and they didn’t fit. I reached out because their website says “14 day fit guarantee or your money back”. They refused to refund me or accept a return. Only offered a store credit. After this experience, I would not order from them again when I pointed out their policy, they refused to respond. After many attempts to reach out to them, they simply ghosted me and will not respond.

"Don't buy from Knotty."

I am not sure I will ever buy anything from this company again. First, they do not have an inventory system, so if something you like is out of stock, you're out of luck. They offered a few options and I opted for the "surprise me with an item of equal value" option and the items I received as substitutes were $4 less than what I paid for.
Then, their customer service is terrible. You will never get the same person, even with the same chain of emails as you begin with.
Further, they claim they are Knotty USA, but the items ship from Canada and take quite a while to get to you.

"Appalling service and company"

Appalling service and company. Refused to cancel my order even though according to tracking it took a week to be dispatched. 2 weeks later it arrives and I refuse it at the door, sending it back to them, in the hopes of getting a refund, which they apparently don't give even though the package is clearly unopened and now they're not even replying to messages.

"Still Waiting"

It's been a little over two weeks and I'm still waiting for my order.

"The buy one get two free is a scam."

The buy one get two free is a scam.
Cheap nasty products that you pay over the odds for. Customer services don't get back to you. Impossible to get a refund. AVOID

"Do Not Buy!! "

I recently purchased from them because I saw an ad on Facebook for what looked like really nice underwear. They were having a buy one get 2 sale, seemed way too good to be true. I never once thought to check any reviews other than video reviews. I got thinking after I had purchased from them that it was a tad strange I was finding not very many video reviews on their products besides for the subscription service they have. I had purchased the Boxers for women. I looked them up and found this page here where 79% of the reviews are bad. No where in the confirmation, on the website is an option for you to cancel. They have a cancellation policy and contact customer service underneath your confirmation but no option to cancel. I read the reviews here where people had said the company is indecent in customer service, where they will not refund but instead give you store credits to buy more shitty quality underwear. I got nervous when I couldn’t just cancel and immediately contacted the company to resolve the situation, it was silent on their end for a few days but they had messaged me back this morning telling me it is too late to cancel as it is being processed for shipping. I purchase things online all the time, I have never come across an issue with cancellation while still in the processing stage. It’s still in their hands. I feel it should be easy to cancel. I already called to dispute the charge with my bank. I mentioned they seem fraudulent based on the reviews of their company and their products. With no option to cancel. I noticed as soon as I disputed it with my bank the company gets back to me on my cancellation request to deny it. But I don’t want shitty quality underwear that won’t fit me.

"Its been over a month.... "

I ordered $40 worth of items from them 11_22. It was suppose to have 6-8 day shipping. They confirmed the order 11-25. It is now 12-28 and I haven't received anything. I reached out to them prior to 12-20 regarding this with no response. Then on 12-20 I opened a dispute with paypal which is still pending a response from the seller.

"Well I knew better and still gave them…"

Well I knew better and still gave them business. Over a couple years ago when they first came about I was getting their subscription random service, till they all started falling apart after a few wears. Sadly loved their boxers so kept ordering those. Recently they advertised a sale of buy one get 2 free. I place an order for two pairs and it cost $50 which was a lot but I factored in the fact that I thought I was getting 6 pairs of underwear. They sent two and when questioned said they would send two more if I paid shipping. So they scammed me for shipping and yet still have yet to send them. I truly think this company is awful.

"I've been ghosted"

Much like most comments, my emails are being ignored. I was provided a partial credit for underwear that wasn't sized properly but the credit wasn't enough to replace the two pairs that didn't fit. I have not received a response from them since. It's disappointing because I thought that the boxers were a nice material, but after seeing so many reviews I'll be avoiding this company moving forward.
As an aside, I also had the same issue that the items took a month to arrive because of items not being in stock.