"Ghosting is their way of handling…"

Ghosting is their way of handling issues with their customers. HORRIBLE customer service and false advertising throughout their entire website. I do not recommend this company what so ever

"Poor quality"

Poor quality, lots of long threads, missed seams, poorly sewn.
The boxers are SO UNCOMFORTABLE. The band is super tight and scratchy. Leaves a huge irritated red mark on my belly after only an hour. I have bought men's boxers for myself that fit better and are more soft and comfy.

"Scam company, impossible to cancel subscription"

Scam company, easy to sign up, impossible to cancel your subscription. They tell you to use the website to cancel but it is a junk website impossible to sign in or reset your password. Was left with no choice but to cancel the credit card.

"I ordered on Feb 23rd"

I ordered on Feb 23rd. It’s now March 5. Never shipped it or updated me on package, I requested a refund and they told me it’s already shipped. I asked for verification of this cause I think they just refuse to give my money back. The website doesn’t even allow for reviews. The only emails they were sending me was to subscribe which I’m sure as hell glad I didn’t. Very displeased with this company and hope no one gets fooled as I have.

"Worst Customer Service"

This place has the worst customer service that I have ever experienced! I ordered from them, nothing came, they asked me to provide them with proof of address with a utility bill or a CRA bill!!! Then they "offer" me 20% off to reorder because even though my billing address was correct the mailing address was tampered with. I say tampered with because I do not manually fill out addresses, they are automatically generated with my payment! Do not purchase from them!!!

"Unreliable"

TLDR: unreliable shipping, terrible customer service, substandard product.
Just awful.
They didn’t turn up in the 4-8 business days quoted so I emailed asking if they’d been dispatched. No answer, emailed again they asked for my address and have I asked around at local post offices. Didn’t answer the question if they’d been dispatched. Emailed again asking for a refund, no answer. A few days later I emailed again asking for a refund and they message back asking again for address and have I asked around local post offices. they finally confirmed they’d shipped them after I started swearing at them. Nobody is acknowledging the fact that I haven’t received the order as promised and want a refund. Everyone just ignoring that. Anyway they did eventually turn up about a month after ordering and they are the cheapest nastiest pants I’ve ever owned. Like we are talking wish.com quality but I paid £15 for them. Save yourselves a headache and don’t order.

"Don’t be deceived by the nice website"

Mostly terrible quality. I’ll get one good pair every 2-3 orders, everything else either doesn’t fit or falls apart. I just decided to cancel my subscription and I can’t login to my account to cancel it. I clicked “forgot password” and that’s not working. I think this site is a scam.

"SCAM"

I wish I would have checked this before ordering. They scammed me. I bought a bra from the website. Received an item I did not order. Asked to be refunded or sent the right order. They legit told me I need to pay for it again. Instagram has a bunch of tags and accounts showing how many people they have scammed. I made a complaint with the Canadian government and a complaint with my province for consumer protection. even if it cost me money to legally pursue them I will. It’s horrible what they are doing. Please file complaints if you live in Canada with consumer protection.

"The actual most uncomfortable underwear…"

The actual most uncomfortable underwear I’ve ever worn and no returns. Underfit has free returns, no questions asked.

"They're great"

They're great. Some are a little funny sized or too big or too small, but for the price, one miss out of 3 items, every 4 months or so, is totally worth it.