"Great customer service"

I placed an order via the TribalChimp website which got held up in LA for three weeks due to the Canadian Postal strike. Customer service was VERY responsive and was sent a replacement order via their Amazon store within a couple of days.

"Didn’t receive what I paid for."

Didn’t receive what I paid for.

"Haven’t heard anything "

I order hair powder for my son. The money was deducted from account, but still no email confirming my purchase nor has the product been shipped.


Okay. Thank you for the update. The email I used was correct so I’m not sure why I didn’t receive anything. I look forward to receiving the product.

"Incomplete order, customer service was not helpful…"

I purchased a Black Friday deal where you buy 2 hair styling powders and you get 1 free and you get a free styling comb. My order was only partially filled, I received the 3 styling powders on time. I did not receive the comb, but on my SHOP app it said 1 of 2 packages was delivered. So I waited a few weeks for it to arrive, but it did not. I reached out to customer service and their reply was:
Hi there,

I hope this email finds you well.

I'm writing to confirm that your package has been delivered to the address you provided. The package was handled by USPS

The comb was not delivered.

Update: Apparently writing a bad review produces results. My comb arrived on Christmas Eve. I’ve updated them to 4/5 stars. It shouldn’t take a bad review to get the product you purchased, but kudos to them for finally making it right.

"5 star"

Great customer support team, and an amazing product!

"My order was delivered to the wrong…"

My order was delivered to the wrong address. I emailed the company and they promptly resent a replacement to my correct address.

"Nearly two months and still waiting"

Nearly two months and still waiting. Longest delivery and plenty of excuses as why slow.

"Fast delivery excellent product still…"

Fast delivery excellent product still waiting on free styling comb 🪮

"Marianna was attentive and solved my…"

Marianna was attentive and solved my issue in a super quick manner ! Amazing service .

"Amazing Customer Service and awesome product"

We just got our first bundle and I can guarantee it won't be our last. We purchased a beach bundle and the product is great especially the sea salt spray, not super sticky leaves your hair still feeling natural. We had a slight issue with our package delivery and the customer service was above and beyond!