"Prepare to pay through the nose for 'customer service' with this bandit bathroom company."

The shower cubicle when it arrived would not after all be suited to someone with my disability.....but hey no worries I was able to return it !! This was the contract we had. However to effect this return would cost a huge sum of money because they want a 10% restocking fee plus an A frame pallet with straps for collection. It did not arrive like that. Eventually I was told that they would arrange collection via the suppliers Lakes and no pallet required if I agreed to pay......which I did as I need that almost £1500 back. The collections have not happened. Mark in their comedy customer services is just a bully w hose sole aim at work is appears is to make promises that will not be kept, to blame junior staff and the shower suppliers and of course he wants to steal my money.

Don't deal with them. They were not very informative about VAT exemptions for disabled people either.

This review is for UK Bathstore there does seem to b some confusing on this site about whether they are still trading.

"Bad start, but got better"

I bought a suite from the bathstore. Shop very helpful, delivery on time. After six months, part of the suite developed a defect. The store were pretty unhelpful and told us to contact customer service. They were very polite and helpful, but could never seem to return phone calls when promised.
I got very it irritated by this, and went higher.
Answer was given in two days, probably would have been quicker,had I responded to the second email sooner!
Problem is now in the process of being solved, and I have every faith it will be. it has restored my faith in the bathstore.
On the strength of that I give them five stars.

"Absolutely appalling service"

Messed up a 6k bathroom fitting
Failed to reply to phone calls
Failed to reply to emails

5 year guarantee not worth a penny.

Only option now is small claims court and try to recover some money.

They are an absolute horrible company

"very courteous driver"

told all items in stock and available for delivery within 3 - 4 days, but found out items were delayed by a week. when the items arrived the driver very helpful and courteous and the items were in order.

"For those who interested or done business with this company"

Theres website called endole where are all details about company liquidation. Trustpilot wont allow any links on here.
They treat customers similar as they treated employees. No wonder they gone bust

"WARNING companies appear in trouble."

This company seems to be owned by the same people who own kitchensinkstore.co.uk who I am getting nowhere with ,no answer to either phone or emails so I suspect both companies are in trouble. If you look on the companies check websites the owners appear to have a very chequered history in setting up companies which very quickly go into liquidation. It would be prudent to not trade with them.

"I suspect they've gone bust"

Ive been waiting for a replacement shower tray since April, YOU RING THEY APOLOGISE AND YOU WAIT AND WAIT.
Now they aren't answering the phone.

"Is it money down the drain?"

Just arrived back from the bank to obtain their help in recovering the payment made for goods that haven't arrived. Paid an extortionate sum to have goods delivered 48hr service. Nine days later still haven't received goods. Unable to contact by phone , e-mails not answered. Printed off from the Gazette Corporate Insolvancy Notice , Bathroom Trade Onnline Ltd . The bank requires this to reclaim money. It's put the job back by one week.

"BathroomTrade - In Liquidation (possibly)"

I too have been unable to contact BathroomTrade since placing an order on 30 Sept (and having the payment taken on 1 Oct).

I just googled the parent company, LWCC Ltd and found this entry in The Gazette:

www dot thegazette dot co dot uk/notice/2195088

It looks like (caveat is that I'd hate to have made a mistake and be doing them a disservice - but I think it unlikely) they went into liquidation on 11 September but are still 'live' for orders via their website.

Currently in contact with my bank to see what they can do.

"Are bathroom trade still trading"

I placed an order back on 17/09/14, in which I was told that part of the order was out of stock but they could replace this with another part which I agreed to.A week later I had'nt received any delivery date as stated on their ordering process, so I phoned (30/09/14),I was told that the other part of the order was now on order, alarm bells ringing now, and that I would get a delivery date by the end of the week. End of the week arrived nothing.Now I have made over ten calls to their offices, no reply, since found out that their phones are down, (a bit strange from Friday 3rd October - Tuesday 7th October), plus I have sent four emails, no reply.
Their web site is still up and running with their October discount offers,
What's going on, I think they may have gone buyer beware.