"This company is a scam !!"

This company is a scam !!! Do not buy from them. Made a purchase September 2024. You will not receive your order or your money back. They should be ashamed of themselves

"Wish I had read these reviews before…"

Wish I had read these reviews before making a very expensive purchase of paints, wax and brushes.

My order was placed 7 weeks ago, I’ve tried to reach out via their socials and email. I’ve had one responce and its been so unhelpful.
They have given me 2 tracking numbers with wrong digits so clearly they’re both fake and haven’t been sent. This is almost $400 worth of product I’ve simply not been sent. Nobody is taking accountability and my renovations have been on hold. I’m so upset about this and the lack of responsibility and response. I just don’t know how anyone can run a business like this and get away with it.
How am I going to get my refund now??
Do not buy from those company! SHAME ON YOU

"Appalling Customer Service "

I placed an order in August before their sale which never arrived. After a few emails and messages they finally responded after about two, three weeks saying Australia Post told them it was lost and that they resent another one. They wouldn’t provide a tracking number and ignored my requests.

I urgently needed the paint to finish a project so I contacted one of their distributors who was nice enough to chase them up for me. She was told that I had been emailed and issued a refund the day before. I was never contacted and I only received a refund when I emailed them the next day.

I don’t believe the original order or replacement was ever sent. I received no explanation, no apology, nothing.

I originally posted this on their Facebook page in response to another customer who had similar issues, but they removed the reply and have blocked me. This is in poor form and extremely unprofessional.

I own a small business myself and would never treat a customer like this and lie to them.

"Incredibly slow processing "

I would love to leave a positive review about frenchic paint, however 2 weeks after ordering i still havent received my order. Emailed several times with no acknowledgement. Took them a week and a half to process the order before auspost took over. Very frustrating when i have several projects that are in hold because of this. Maybe a negative review will get them to pull their fingers out.

"I have same negative experience as a…"

Update- finally received a refund, however, never received my items. Pity, cos from what I read paints are fabulous.


I have same negative experience as a previous poster. I actually came on here to see if I had been scammed. Ordered almost 1 month ago and haven’t received my items. Tried the tracking and it appears items never left the frenchic warehouse. Tried calling- nothing. Tried emailing- nothing. Eventually tried facebook asking for help. Facebook moderator runs the Frenchic business so wouldn’t publish my post. After my attempt on Facebook I was told they would repost items. Guess what tracking suggests items haven’t left the warehouse. And so the frustration continues. I’ve never had such a negative online experience and that includes the dud tinder dates I had. I will update if I ever receive my items.

"Frenchic Samples "

Prompt delivery, easy to navigate website
Cherie Barber recommended 👌

"Fantastic experience with Frenchic…"

Fantastic experience with Frenchic Paint Australia…super friendly and helpful and very responsive to enquiries. The paints were exactly what I was looking for, will definitely be back, thankyou 🙂

"Love it"

I just like it, looking at it. It makes me want to touch it. Love it that’s all nothing else matters.

"Awesome product …"

It’s the first time I’ve used your product. I bought the Lazy range in white and painted my kitchen cupboard doors. I found it so easy to use and I’m super happy with the results.

"Poor delivery service "

I can’t review the product as I haven’t received it yet despite paying extra for express delivery.