"Second time I used them upstairs…"

Second time I used them upstairs windows are what they advertise i requested same installer he did a wonderful job 18 degrees outside he was very efficient with replacement the whole job looks great

"Price gouge"

Recently bought 4 windows, and got 2 for free. Project cost $13,142, Price per window $3,2885.50. Did not receive itemized invoice when I ordered, if I had, would have cancelled the windows. Still haven't received an itemized invoice. Window Cost Calculator on the internet said to expect Universal Windows Direct to have prices fall between $450 and $1300. This is nearly a 300% overage which is usurpment

"Very pleased with my recent purchase of…"

Very pleased with my recent purchase of replacement windows for my rental property.Very impressed with the quality of the workmanship and installation.Highly recommend them!

"The installers were knowledgeable…"

The installers were knowledgeable friendly courteous and kind they did a great job they took all trash with them left nothing behind I recommend them and this company to other people who are looking for quality Windows

"Excellent quality and excellent…"

Excellent quality and excellent service. Very pleased with our new windows from Universal windows and the installers were also very professional and polite to work with. Highly recommend Universal Windows Direct.

"Excellent instalation of windows"

Excellent instalation of windows. The gentleman called and informed us he would be a little late due to a trailer flat tire. He immediately began removal of old windows. He was efficient, the first window was in in no time. The larger pair went in just as fast. He sealed the inside of the windows first. Then worked on outside. They look amazing. Extremely happy with the windows. Will use them again. M. Huebner, Stoughton WI

"I’m over the moon this journey to have…"

I’m over the moon this journey to have my window replacement has been a smooth transition Katie is lovely in the office Josh arrived to fit my window and has just completed fantastic work he was very professional his workmanship is second to none amazing company thank you 😀

"Simply professional"

Simply professional

"Universal Windows direct Baltimore "

Universal Windows direct Baltimore
The service promised (Window Install) was to be completed by 26 September 2024 and the service hasn't been completed/delivered. I was misquoted my window installation completion date and was not informed of a charge order, which delayed my window install for 2 months, per management. Don’t believe salesperson (Josh) is still with the company, because I asked for a return call from him to explain what was the issue with my delivery date. The return call never happened. Get all conversation agreed upon in writing and verified it's correctness. Do not rely on their contract to cover the verbal agreement made between you and the salesperson. As they will continue to reference their contract as their guide for all non deliveries, and any other issues that may occur. Universal windows will disregard the agreement that was stated between you and the salesperson, which I relied on the salesperson to note my concerns. That wasn't done and my explanation didn’t matter when talking with Universal Windows’ Management. My delievery date was very important to me because I was to be on Int’l travel the end of September 2024. Work/order hasn’t been completed yet (11 November 2024).

"They took extra time and care to…"

They took extra time and care to install the windows and we're very fast and efficient I'm happy with there service thanks lots!