"Had my co-signer denied when she…"

Had my co-signer denied when she exceeded every qualification for them by some margin, had to redo my entire application, and now have an extra hard credit check on my report that will take 2 years to drop off. Thanks for that ELFI !

"Stan Mitchell made this stressful…"

Stan Mitchell made this stressful situation so quick and easy. Was so fast to answer any questions and to let us know if anything was needed. Would definitely recommend

"Great!"

Friendly, knowledgeable helpful support!

"Refinancing/navigating rates"

Refinancing/navigating rates and monthly payments after post-grad is hard enough - Stan Mitchell has been great so far in helping me navigate through the process. By far the best customer service I have received from any student loan company! Thank you!!

"Stan was very helpful and quite prompt"

Stan was very helpful and quite prompt. It made getting through the process really easy.

"Great customer service"

Great customer service. Erik Hill was amazing and truly set me up for success. There's finally light at the end of the tunnel in regards to my student loans and it would not be possible without ELFI.

"Good experience"

Erik was a big help, even when it took me a while to get my end done. He was patient yet diligent on helping me refinance my loan.

"Harder than it needed to be, but it’s consolidated now"

The individual I worked with seemed confused on just about every document I needed. Each day for about two weeks should would ask me for an additional document, vaguely describing what she needed. I would then provide the document she described only to be told I was wrong. It was only then that she would request a specific document by name rather. It wasn’t clear if the employee was under trained or just didn’t care. Either way she made it harder than it had to be. In the end the loans are consolidated at a better rate.

"Refinance Student Loans"

Stan was great help with the process of refinancing my student loans.

"Stan Mitchell is GREAT!!!"

Stan Mitchell has been absolutely amazing throughout this entire process. He is very timely with his responses, has an amazing attitude, and genuinely wants to help with clients in any way he can. Refinancing my student loans has been a wonderful experience all thanks to Stan!