"Anderson's,Themes and Dreams should be Anderson's Nightmares"

Firstly Anderson's, Themes and Dreams(should be Nightmares!) do not deserve a star but in order to write a review a star has to be given although it means BAD!!!
They are, apparently, ceasing trading tomorrow, or so they say in the email I've just received. Funny though, because only yesterday they were offering, for one day only, bunk beds with stairs with drawers for the bargain price of £500-instead of the original price of £895. I ordered the exact same beds in February, 2019 and with discounts paid £615, but of course after16 weeks of waiting, I never received the bunks for my granddaughters. I luckily, paid with PayPal credit so hopefully I will have my money refunded, I began dispute resolution on Monday, 10th June, 2019. The only emails I ever received were when I emailed them first. Except for today, and so, they are now saying from tomorrow they will cease trading. They've made many excuses, even mentioning about the uncertainty with Brexit as being a factor!
The real truth, I suspect, is they have succeeded in gaining so many orders due to people sharing their fantastic designs on Facebook and Instagram. They offer bunks as a prize if you like and share, look at their website, the numbers spike into the thousands when they run competitions. But, alas, they don't even honour the competition winners, I've spoken to a lady whose 2 girls have been waiting since December 1st, 2018 for their bunks their Mum won! Now she has been blocked from being able to make any comments on Facebook.
This company had no shame, no remorse let alone customer service.
They have fulfilled some orders, but not always to the customers satisfaction and then they've never returned to make good their rubbish creation. A Mum of an autistic child has been left with an unusable bed and her son has to sleep on a mattress. There Are so many stories, I was contacted in April by a lady concerned that I was waiting for beds I might never receive. I thanked her for informing me and then kept my own counsel until my 16 week deadline had been met. She was right, she has lists of people who also have been duped by this despicable company.
All we ever wanted was to give our children dream beds whilst they are still little and innocents. They have duped us all. Maybe they started out with good intentions but I doubt it. Anyway, people need to speak up, get in touch with Watchdog, trading standards and write a review on Trust pilot.

"ANDERSONS THEMES AND DREAMS - KEEP AWAY"

Do not order from Andersons Themes and Dreams, I ordered beds last November, after numerous phone calls and emails I was promised four different delivery dates, all of which were cancelled. Six months later I contacted the credit card company and they intervened and the money was reimbursed to my account. Andersons said they had so many orders because of promotions they were running behind. No apology. I advise anyone to keep away from this Company, they are quick enough to take your money, but are full of empty promises.
Three days ago I ordered the beds from Kids Funtime Beds and have already been given a delivery date.

"Don't make the same mistake.."

It's a shame you can't give a company zero stars. As others have said.. AVOID AVOID AVOID this company!!
They used to be a respected, reliable bed making company, this is no longer the case. It seems as though they are running some sort of scam these days. They are constantly running promotions and taking orders yet not fulfilling any of the orders they have.
You call, they promise to call back, you never receive a reply.
You can't speak to anyone accept the receptionist.. she should be ashamed of herself, constantly making promises that she very well knows won't be completed. Tons of calls, no answers.. We are pretty positive we will never receive our bed, next step is attempting a refund. Save yourself a headache, don't trust this company. They should be shut down.

"AVOID AVOID AVOID"

Please do not be tricked into ordering a bed from this company. Absolutely despicable and I’ve now been waiting over 16 weeks for bunk-beds that look highly unlikely to arrive. I’ve been promised 6 calls through email and I’ve yet to receive any. Avoid at all measures. I’m so glad I’ve found this page to be able to leave my review as they have no reviews elsewhere at all.

"TERRIBLE COMPANY TO DEAL WITH AND CANT FULFILL ORDERS We ordered our bunk beds on 7th January…"

We ordered our bunk beds on 7th January 19 and now 2nd week of June I still hadn't had delivery yet. Had a few dates booked in for delivery, but then always got changed.
After numerous emails and phone calls, with no reply half the time. I finally made the decision to ask for a refund. Which they say they have done in full, so need to double check the bank statement. No sorry about the inconvenience or that we could not supply your order. Terrible customer service and very disappointing experience. I would not recommend this company. They give you the excuse of being a family run business. But so do we and we still treat our customers better than this and turn up, when we say we will - or we wouldn't have a business. My two little girls are so upset they don't have their new beds for our new house and have had months on the floor.

"Avoid this company"

23 weeks after ordering, we still do not have a completed bed delivered. After numerous phone calls and failed deliveries, we eventually had the bed delivered 19 weeks after paying after they arrived with no warning.

The fitters that turned up we’re very nice, but informed us that the wrong items had been loaded and that the stair gate wasn’t on the van - fairly important since we need to stop our 2 year old climbing up and falling off the top.

4 weeks on, still no gate and haven’t had a phone call back to any of the at least 10 phone calls and multiple emails.

We are in the process of claiming the money for the gate back from our credit card company.

We are really disappointed that we didn’t go to someone else. My sister had a beautiful bed delivered, with no problems. It was a little more expensive, but I would have paid the extra to avoid all the hassle.

I would strongly advise you avoid this company.

"Do not use Anderson's themes and dreams"

As with all the rest of these reviews, I ordered shortly after Christmas, it has now been 21 weeks and many many false promises. The lack of care for customers is appalling. Fraser Anderson clearly does not hold customer satisfaction high on his priority list. This company make nightmares not dreams, my kids are left wondering where their pretty new bed is that they chose themselves, sleeping on the floor for weeks since delivery was initially promised. I have called their office 4 times in 3 hours today, every time speaking with the receptionist who can't even get a member of the team to call back. I would urge anyone thinking about ordering from this company to steer well clear, they are quick to take your money and then mug you off. I wish these reviews had been available when I was looking. I seriously doubt they are capable of supplying my order and do wonder whether they ever intended to when the took my money!

"Avoid this company"

We ordered a set of bunk beds on 7th December 2018. Finly, after months of chasing them we gave up and recieved a refund in May 2019. The customer service we recieved was so poor, for example being given two different delivery dates in one day by two different members of staff. It is clear that no one at the company has a clue what is going on.

I would advise people not to spend a penny of their hard earned cash with Andersons or you will most likely end up in a situation like ours having a child with no bed for months and months.

Please avoid!

"Shocking company and should be shut…"

Shocking company and should be shut down, paid for the bed and was told 12 weeks for delivery - 12 weeks has gone and still no sign of the bed coming, emailed them and get no reply, call them and they keep putting the phone down!! Be warned people do not part with your hard earned money, these ruin kids dreams not make them!!

"This company needs to be called out!"

This company needs to be called out!! We are waiting 6 months for our bed now. They are an absolute disgrace of a company. Can I ask everyone else who is having a bad experience with this company to contact watchdog @bbc.co.uk (No space in email address just had to put it there to post)