"Ordered a Ferrero cheesecake for…"

Ordered a Ferrero cheesecake for Christmas it arrived but served it up Christmas Day and it was disgusting tasted like buttercream that had gone off. Complained to Siobhan to be told it’s one of her favourites it’s funny how they have been removed from there list of desserts to be told that they had sold out to me that shows they are not fresh when sent out, never again will I buy from Frodeli again wasted money and they are not cheap either

"Ordered for Christmas but due to delay…"

Ordered for Christmas but due to delay packages were destroyed and replacements delivered. Could not fault company they got back to us the same day we contacted them, they couldn't apologise enough even though it was out of there control. We were offered a refund but decided to stay with original order as it was for birthday. They went down a treat and I have passed company's information on and I will share on Facebook as well. Excellent service 10 out of 10 🙂

"Wonderful"

The cake was very tasty, reasonable in price and big in size

"Buy buy buy you will not be disappointed."

I bought 2 boxes of individual cheesecakes from here... OMGOSHHH they were amazing!
Not only in taste, the size is just right, (as a new healthy eater perfect little treat size) the comms and delivery was exciting awaiting my dry ice package with freshly made goodies ( they were perfect when they arrived )
I shall DEFINITELY be buying from them in future
I had red velvet and creamy vanilla!
Can't wait to try the others.
Well done Frodeli!

"First time using frdeli and I have to…"

First time using frdeli and I have to admit I was a tad anxious...but I was balled over when my cakes arrived!!! Really well packaged, wrapped in ice packs and padding.. and the quality and taste were amazing!!!!! Will definitely be buying again!!!!

"Never received my order"

Never received my order. Customer service was giving conflicting information.We was left high and dry with no cake for Christmas day. No offer of a gesture of goodwill. This would have certainly made us feel better about this company. Unfortunately due to this i could not recommend this company and i will never use them again. I was offered a replacement fir the 29th Dec.....this is after the event so was no good. According to Frodeli only 10% of their customers did not receive their orders so a gesture of good would surely have make good business sense, i believe its called a loss leader. It has to be better than all the negative reviews they are recieving which are far more damaging than sending the 10% a goid will gesture. I had asked for this because i recieved an email saying it out for delivery. Then one saying my cake had been destroyed!!! Then john from customer service contacted me saying that i should definitely receive my cake the following day 23rd. So i was all excited again to recieve this cake and stopped panicking.Then i was contacted with " sorry this wasn't meant for you" hence why i felt so aggrieved by this whole situation. I will leave negative reviews wherever i can regarding this company. They seem not to be bothered about their customers. Looking after your customers in this world goes along way. I work in the public sector and if i followed suit i would find myself in alot of trouble

"Lovely cheesecake went down well at xmas dinner"

Lovely cheesecakes and easy to present like a pro

"Excellent product"

Excellent product, beautifully presented, exactly as stated, brilliant packaging and lovely personable service from the Frodeli family, would highly recommend

"Excellent all round"

I was very surprised & happy with the packaging, the garnish package excellent, the apple crumble first class then the Rocky Road, im not a cake eater but tried a piece omg so tasty & moist. Will definitely order again

"Sadly never received my order which was…"

Sadly never received my order which was for dinner with family on Christmas Day.
However got a prompt refund .