"Why can't all companies be as good as this"

We bought our heat pump about three years ago. Wow, we will never go back to the old methods of heating. We have underfloor heating with a cool energy pump. This company is amazing. The pump they supplied is robust, economical and easy to use. But the after sales service is second to none. They are always there for technical support. And answer any question or query you might have. We have just had further help from Dave after due to an extension to our property the heat pump needed to be relocated. He knew exactly what adjustments were needed, and he also uses language you can follow easily. He will take as much time with you to make sure you are happy with the response, and reassures you He is always on the end of a call or email. Why can't all company's be like this

"New boiler"

We had a boiler failure and just before Christmas too! Cool Energy arranged for a replacement to be delivered the next day.
They also contacted the manufacturer for me who solved an issue I had with the (Trianco electric) boiler. All working and warm again.
I also got quick responses to phone calls and emails.
Thank you,
Stephen

"Great customer service"

I needed some HP glycol transfer fluid at short notice and was able to pick some up from the warehouse thanks to Josh coming in during his holiday. Great customer service and much appreciated.
Spike Bagshaw

"There was no indication at any stage…"

There was no indication at any stage during purchase that customs charges would apply once the item arrived in Ireland. Other firms like Screwfix take care of this so that what you pay in Ireland is broadly the same as if the item was bought in the UK. The value of the item supplied was €217 I paid €67 in taxes ( 31%) on top of a delivery charge of €42. I will not use this company again.

"Hi this is not first time for me bay some produkt fe"

Hi this is not first time I bay produkt from yours company and Im soo happy cam back and bay what I need
Regards Dariusz Grand
DG Building Construction ltd
16 Olive Way Redlodge
IP28 8XA

"Very knowledgeable"

We had problems with the plumber that installed the Cool Energy air source pump. We contacted Cool Energy direct and they were able to commission the unit, applied for our grant and came out again to reassure us and fix the teething problems we had. Friendly and very knowledgeable. Would recommend.

"False advertising"

False advertising.
Friend of mine showed me ad for theirs solar PV kit. Different inverters in small print description from head. Ad stating multiple times that everything needed is in kit, while missing major switches to comply with norms, no secondary connectors for second string that will be required due to sizing.
Avoid

"Great prices excellent service"

Great prices, excellent after sales service. The staff make you feel comfortable to ask even the most basic questions and their answers are thorough. Nothing is too much trouble. Great service, thank you

"Chris responds out of hours"

Chris responds out of hours, Dave and Bianca are brilliant, we will use Coolenergyshop for all our requirements

"Not keeping out house warm"

We are in our 3rd winter of using this system and this is the worst we can't get our house warm it's not even worth switching the system on. We are looking at additional heating.