"Unprofessional and Disappointing Experience"

I ordered a zine in the DINA7 format, trusting the company to deliver as promised. After waiting patiently until close to the estimated delivery date, I still hadn’t received a shipping confirmation. I had to reach out myself to ask about the status of my order, only to be informed—last minute—that the format I ordered was “not possible.”

This was news to me, as they had taken my order without any mention of this limitation. Instead of offering a solution early on, they waited until I contacted them. The only alternative they provided was to print it in DINA6 with my original print data. However, when I saw the results, it was clear that this change in size made the media I had worked hard to prepare inaccurate and not as intended.

I’m extremely frustrated with this experience. Not only did they fail to deliver the product in the format I ordered, but there was a lack of communication and transparency throughout the process. If you value accuracy, professionalism, and timely communication, I’d recommend staying away from this service. They completely dropped the ball and have lost my trust as a customer.

"Great"

Reliable, helpful and anything we have ordered from them has been excellently produced.

"Fast turnaround time and great quality"

Their website makes it really easy to submit artwork to print, fast turnaround time and great quality at a very good price!

"Good Service and quality product "

Good communication and product good quality and priced

"Great customer service and print."

The customer service I received was quick and really helpful. It didn't feel like I'd been left to useless online q+a's and had a human approach that made my first time printing my project a lot more stress free. Quality of the print was great as well and it felt like time and care had been put into my project regardless of its smaller size.

One caveat I would say is that they ship through a third party and the delivery was a couple days later than the initial estimated date. However, thats why it was an 'estimated' date - anyone with a project that has a timeline more thought out than mine will have no problems.

"Perfect"

Super accessible platform, extremely easy to use and beautiful UI. Loved everything!!

"top marks"

Mixam came highly recommended, and I have found the company excellent. User friendly interface, high quality print product, good pricing, fast turnaround.

"Superb quality and service!"

My third time using Mixam and as usual the standard and service was top notch. Superb quality postcards.

"Very good quality printing with great…"

Very good quality printing with great colour. My two books looked as though they were professionally printed by a top five publisher. I will use them again and I highly recommend them.

"Professional service "

I have been cooperating wit Mixam for many years. They print the most beautiful books for me. Very helpful Team, professional service.