"Worst, rudest company ever"

What a terrible company. I ordered a red tub chair and was delivered what looked like dusky pink. The box was all damaged and broken on arrival like it had come from the back of the warehouse somewhere. I checked the website and it looked nothing like the colour on the website. I called the company and spoke to Anna Griffiths Office and Marketing Manager and she was very rude and very condescending. She told me I should have ordered a fabric sample and started rattling off that I would have to pay for a courier and take out insurance and that it was totally my responsibility there was nothing they could do. I emailed my disappointment to the company and attached a screenshot of the colour I ordered on the website and the colour arrived and who should reply...Anna Griffiths with a very condescending email. Something tells me this is an issue the company deals with all the time as the instructions they tell you are like they're reading it off a script because they are so used to complaints!! Needless to say she told me if I was unhappy with the colour of the chair to sell it!!! Absolutely do not deal with this company. Worst customer services, rude staff and product is not what's reflected on the website!!

"Damaged goods & poor customer service"

I recently ordered a new armchair from this company and it arrived damaged in several places. They did offer a replacement or refund so I arranged to spend another day at home. The second chair arrived but was also damaged. The agreed collection, however, did not take place as agreed and no-one contacted me to let me know, leaving me waiting an entire day at home and ending up with two damaged chairs and a lot of packing materials. I then had to take another day off work and wait for both chairs to finally be removed. A week later the company refunded me. That was the only efficient part of their operation. I've waited several weeks before posting this review but have decided to do so as a warning to others who may be seduced by their warm looking website. Two chairs had apparently been damaged in either storage or transit. The delivery company send just one man who drops it off. You have to then unpack it yourself. In the T&C about returns it states that the purchaser is responsible for re-packing it using the original, which was very difficult and took a long time as it had had to originally been cut off just to get it into the house. My biggest issue is the shockingly poor communications. Phone calls not answered, voice messages not responded to, emails ignored and a real lack of information which caused me to waste a lot of my time. The upshot is that I had to take three days off work, spend a ridiculous amount of time trying to re-package them and deal with the problems, experience a lot of stress and frustration and have ended up with no chair. Even when I emailed them to confirm the chairs had finally been collected and attached photos so they could see how they had been packaged, they ignored it. I wish I had never spotted them online. Never again. A very unpleasant experience.

"Immoral company - avoid"

Do not use this company they are a cowboy outfit. Quality of chairs is poor. Ed Sloanes customer service skills leave a lot to be desired, rude and condescending. Delivery they use is poor and asked me to help carry the chair into the house and broke a picture frame. On further reading on the website conditions for returning an item are completely unrealistic and at your own expense. Absolutely shocking. Do NOT do business with this company you will regret it.

"Ordered my 2 check pattern tub chairs…"

Ordered my 2 check pattern tub chairs Wednesday evening were delivered Friday lunchtime. Stunning chairs absolutely over the moon with them and amazing delivery time wouldn't hesitate buying from again totally worth a 5 star review

"Wing back chair."

We ordered a wing back chair which was delivered as promised yesterday.We were absolutely delighted with the chair and would not have any hesitation in recommending this company or their products.

"No customer service when things go wrong, then ban you from purchasing again"

This company has no customer service standards. I ordered a footstool which showed as out of stock until the end of May. Then, in mid April, it suddenly showed up earlier than expected. Great, I thought, except this one had a manufacturing error. The base holes were in the wrong place, meaning it could not be assembled without causing the stool to rock. I sent them a polite email pointing out the problem and asking them to rectify it. They replied without apology, but asking for photographic evidence of the defect. I provided this evidence and repeated my request for an exchange. They refused to agree to an exchange and arranged a collection. As soon as they had the item back in their hands, they sent me a photo, claiming it showed the assembled item not showing any problems. I asked for evidence that this is the defective item (it is uniquely identifiable by a label) and they refused to provide this evidence, instead claiming I am abrasive and that they would not sell me anything else. I believe the item they sent me was another customer's reject - why else would they suddenly be able to supply one when officially, it still showed as out of stock on the website? They resented having to accept a return. I would not recommend this company. I should have checked TrustPilot first.

"Watch out for delivery charge"

I had an email confirming my purchase and price with zero delivery charge as promised. I was then telephoned with a demand for a delivery payment of £20. Take it or leave it.

Never experienced this before. Not acceptable. Ordered from another site. Same product £25 cheaper and no delivery charge.

Still waiting for refund. 5-7 days they say.Nice little earner for them borrowing my money.

"Stitching coming apart"

Chair looks lovely but after a few months the stitching in the arm started coming apart. The chair is hardly used so isn't due to hard wear and tear. Emailed customer services but had no reply.

"Excellent Customer Service"

Excellent customer service, Lovely arm chair, looks great and very comfortable.

"happy customer!"

Efficient service and item just as described