Multi-Active

Public & Local Services
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79 reviews
Overall Rating
Customer Reviews about

Multi-Active

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Nataly

5.00/5.00

"My son really wants to go back"

My son attended the session in Westoning. He loved it and met lots of nice news friends. Will be going back🙂👍

27/11/2022

Kantha Sapna

5.00/5.00

"My Daughter Loves and Loves to go to…"

My Daughter Loves and Loves to go to Multi-Active holiday club specially Holy Catholic Primary School in Welwyn Garden City, my daughter Loves the staff very much and doesnt want to go anywer else, i always recommend my friends too

Special thanks to Charlotte she's my daughters Favourite

31/10/2022

Emma Johnson

5.00/5.00

"Brilliant- my child loves it and even…"

Brilliant- my child loves it and even got a star award

31/10/2022

Katherine

5.00/5.00

"Royston Half term club a Win"

My kids attended the Royston half term club and they loved it. The staff made a point of knowing the kids and they had loads of fun activities to do. My daughter got a bump by her brother and it was handled properly with the incident form explained to me before I signed it. Online booking is simple and communication as to what is needed is clear ahead of time. I will definitely make use of the club again.

31/10/2022

Customer

5.00/5.00

"Brilliant school holidays club"

My son has been attending multi-active holiday club in Harlow for the last 6 years. The staff running the club have always been fabulous, helpful, honest and above all caring. He enjoys everyday that’s he is booked in for and I never have issues with him wanting to go which makes going to work easier for us, I will be sad when he goes off to senior school and won’t need to go anymore. Thank you Multi-active for always being easy to communicate with and for nurturing our son.
Mrs Twinn

31/10/2022

Happy customer

5.00/5.00

"Lovely supportive staff"

Lovely supportive staff , my son was happy to join in with the games and activities provided.

31/10/2022

PW

5.00/5.00

"Well balanced club"

Really lovely club, staff are always friendly the location is ideal, with a sport hall for running about in, so bad weather doesn't impact getting active. All activities have been fun and a mix of craft, forest school. Ideal for my 5 and 8 year old.

31/10/2022

Miss H

5.00/5.00

"A great holiday club"

We use multi active regularly during school holidays and my daughter loves it. The staff are really supportive, and the activities well thought out. We have tried other holiday camps but this is by far the best!

31/10/2022

Rachel

5.00/5.00

"Daughter loved it!"

My daughter attended the Multi-Active in Royston and absolutely loved it. She did lots of playing and drawing the staff member at the desk gave good feedback on how she had been for the couple of days she was there. Will definitely be using again.

31/10/2022

Candace Redden

1.00/5.00

"Terrible service and customer care"

An absolute nightmare from start to finish.
I booked 2 days half term care for my children a week before the date I needed it. The day after I booked,my shifts at work were cancelled and were my last shifts of that current job. I contacted Hannah and Kevin to cancel and requested a refund, I was told due to it not being within the 14 day cancellation period I could not have a refund and offered a credit note. My booking was never in the 14 day period as I booked 7 days before and a credit note was of no use as I start a new job with no need for child care all of which was explained to both of them. They refused to acknowledge any of this and do the right thing I even asked for a partial refund to which they replied no. So not only was I out of pocket for the booking I never used I was out of pocket my shifts from work.
The whole time I dealt with Kevin he was unhelpful, rude and dismissive. This company is greedy and ruthless and has a lack of human compassion and decency. I wish I could of written a positive review at how well they handled this matter and that I would happily recommend them- sadly this is not the case. I would never recommend them!!!

A weak reply Kevin if you want change in this area then be the change you want to see. Your a private company you have the last say.

29/10/2022
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