"Abysmal customer service"

I am puzzled by the positive reviews here, because my experience with this company has been abysmal. I placed my order 13 weeks ago (and paid upfront in full!) on the promise of an 8-week lead time. After 7 weeks when I started asking for a status update I received no responses to my emails and no one picked up the phone when I called, to the point that I worried the company had gone out of business.

I spent the next 5 weeks trying to contact the company to get updates on my order, emailing multiple times per week and calling as many as 10 times per day, and receiving infrequent and mostly unhelpful updates. Meanwhile, our entire renovation was delayed as a result of this, and we were having a very stressful time and spending a fortune moving our young children from one temporary accommodation to the next.

I have finally received my order and it’s not even right. I requested hand-routed handles for my order and sent them a photo of my old kitchen so they could see where the handles were located on my old cabinets. Absolutely inexplicably, they have cut handles only in the lower cabinet doors and not in the upper ones. Why on earth would I want handles on only half of my cabinets?

Now it’s certain that our renovation won’t be done before Christmas and it’s 100% the fault of Custom Fronts. Supply chain delays I understand, but total unresponsiveness to customers who have paid upfront is unacceptable. This experience has been so stressful I wish I could erase it from my memory.

"What an amazing experience"

What an amazing experience. First of all the quality and the care in the products is obviously undeniable. But on top of that Custom Fronts have been insanely helpful with everything. Lauren has been super communicative and just made things easy for us during a very stressful kitchen extension experience. I'm super grateful. Thank you Lauren, and thank you Custom Fronts.

"A fantastic company to work with"

Custom Fronts specialise in replacement plywood doors for IKEA and Howden Kitchens. But our kitchen was from John Lewis, but the people at Custom Fronts still quoted on replacing our doors.. Not only do their doors look fantastic, the quote was significantly better than their competition.
To ensure the new doors and drawer fronts fitted, Lauren from the workshop, went above and beyond to avoid any concerns. I was in the area of their workshop outside Lewis, and took down an example drawer front. Lauren opened up the workshop on a Saturday to meet me. Upon meeting her, I could tell she loved the doors she's creating. She literally effused passion for her job, and small things like the product care package you receive shows that passion.

When the time came for the doors to be delivered, Custom Fronts again were flexible and communicative. The next day my kitchen fitter managed to click all the doors into place effortlessly, and that was due to all the hard work Custom Fronts put in to my order.
I wish all companies were like this. It's a a cliche, but if I could give more than 5 Stars, I would.

"Great service, high quality product"

The whole process worked really well - from sending the Ikea kitchen design to delivery. Just remember to factor in the time it takes for CF to make them - they were very busy when we ordered ours. The quality of the cupboards is excellent (we close raw cut oak, which has a lovely textured finish). We really love the kitchen and are always complimented on the cupboards.

"Beautiful kitchen cupboard doors"

I bought the brown European oak cupboard doors for my kitchen and I could not love them more! The finish is perfect and service was great. I needed extra plinths after my original order was sent and the team went out of their way to make sure my project wasn’t delayed. I would definitely recommend the company and the products.

"First class product "

We are thrilled with the product. It’s so gorgeous. We opted for the brown European oak. Lauren in the workshop was super helpful, sent me pictures throughout the process and was honestly the best level of service I have ever received. The product arrive packed very well and fitted our carcasses like a glove (we had howdens carcasses). If you want your kitchen to have that point of difference and originality opt for custom fronts. You can’t go wrong.

"Worth the effort."

It was a long old process from identifying the company to receiving the doors, with additional orders fulfilled as we changed/adjusted our plans (our fault not yours), but we are delighted with the outcome and would certainly wholeheartedly recommend the product, which is of an excellent quality.
Thank you for all your care and attention.

"The team at Custom Fronts were super…"

The team at Custom Fronts were super helpful and really worked hard to ensure we got the kitchen we wanted. The quality is exceptional and whilst it took a little longer than bigger high st places, the final look is so much better. We felt the team really went the extra mile to make sure we got what we were hoping for, letting us see samples and the door slabs before cutting and sending them out. We couldn’t be happier.

"A very positive experience"

We had a very positive experience with Custom Fronts. We went in and met the team in East Sussex and saw the workshops. We chose their walnut fronts, and then received a detailed information pack with a full cutting list and design. They are a small team and I do think they sometimes struggle with communications a little but we were delighted when the fronts were delivered on time and completely to the correct spec. They look terrific and when it counted they were there to help with any questions about the installation. Thanks to everyone for doing a great job.

"Very concerned this company has gone under… delayed order… no communication… "

We chose custom fronts over other very similar suppliers such as Holte and Plykea (who friends had a great experience with) because we trusted them and loved their independent boutique positioning. We also fell in love with their beautiful designs!

However, as soon as we transferred the money in full (almost £10k which could have been in investments until now) the communication from them dropped off a cliff… is this is a business directive to be pushy to make the sale and then treat paying customers really poorly?

Firstly, we received a chaser email from them ON THE DAY THEY WERE CLOSING FOR CHRISTMAS to say we needed to send an updated IKEA plan or they could not place our order. What was ridiculous about that was that all we wanted to do was remove a cabinet, so very shocked they couldn’t place the order regardless and also shocked they couldn’t chase us further in advance. As soon as we received the email we responded and met the deadline for the order, but we never heard anything back!

I think we must have sent around 10 emails in January with no response… only managed to contact them via calling when their sales contact said she has responded when she clearly hadn’t …. Why lie ???

Secondly we still have not recieved a CAD line sheet from them so I’m concerned reading other reviews that our order will be incorrect!

Anyway they promised the order was all on time and now we are over 2 weeks past the deadline with no clear comms from them on when the delivery is actually coming… and we are going away next week and this has caused so much undue stress.

Please please please do not be fooled by their sales tactics… just avoid this company and save yourself the stress