"Had an issue with the new machine and…"

Had an issue with the new machine and Ash helped us on live chat in a quick and efficient manner. Thank you.

"I had trouble setting up the new card…"

I had trouble setting up the new card reader and Dan sorted it out very efficiently and was extremely knowledgeable about every question asked, he was calm and pleasant. Top man!

"Had a problem setting up my new…"

Had a problem setting up my new terminal and spoke to a support member . He talked me through the process of setting the terminal up and troubleshooting any problems at the same time. A simplistic approach that was easy to follow and configure the terminal.

"We had a problem with my card machine…"

We had a problem with my card machine it would not take payment's i phoned the help line Melvin answered I told him the problem he very quickly sorted it out he was very professional

"Outstanding "

Melvin gave the best customer service I’ve had in a long time , clear, efficient and very polite . Thank you so much Melvin

"Melvin fixed it"

Had an issue with "Bad Mac" and so we couldn't take any payments.
Called up and Melvin helped sort the problem, trying about 3/4 different ideas to get it fixed. Works perfectly now, thanks Melvin

"Happy Ending"

Having closed my business due to ill health I needed to contact and terminate contract I dealt with a very kind and understaning lady called Kareema , She was a delight to deal with as has been my experiences over many years with RMS

"Jake was very polite and resolved my…"

Jake was very polite and resolved my issue promptly.
I was very happy with the service.
Thank you Jake.

"Charging when a contract is cancelled!"

Having been taken over by Teya, the already mediocre service as going to go downhill even further so we gave notice to end our contract.
Having acknowledged receipt of our cancelation message, we are now 7 months on and they are claiming the contract has not been cancelled and are still trying to bill us.
An dreadful company to deal with.
BE WARNED!

"Melvin was very helpful and courteous…"

Melvin was very helpful and courteous during our conversation, and managed to solve all the issues the machine.