"Mark & Sarah Turk: The Most Responsive Agents Ever!"

Mark and Sarah Turk provided absolutely outstanding service during the sale of our property. From the initial consultation, their advice was invaluable. They focused on details we hadn't even considered, offering insights that truly made a difference in how we presented our home.

Mark's responsiveness was incredible. He was always available, answering my calls and messages instantly, no matter the time of day. He even stayed working late with me to ensure I was completely happy with the listing before it went live. This level of dedication is truly commendable.

Thanks to Mark and Sarah's expertise and commitment, the entire process was smooth and stress-free. They went above and beyond our expectations, and I wholeheartedly recommend their services to anyone looking to buy or sell a property. They are a true asset to Purplebricks!

"A Turnaround Thanks to Caroline Vimpany"

Our experience with Purple Bricks started off poorly. After signing up, we felt forgotten once they had taken our money, with little communication or support. It was frustrating and left us questioning our choice. However, everything changed when Caroline Vimpany took over as our agent.

Caroline was a breath of fresh air—proactive, professional, and genuinely invested in helping us sell our home. Her communication was fantastic; she kept us informed every step of the way, offering advice and reassurance throughout the process. Thanks to her dedication and expertise, we finally secured a sale.

If our experience had only been based on Purple Bricks initially, this would be a very different review. But Caroline completely turned things around for us, and we’re incredibly grateful for her hard work.

"Friendly and clear instructions"

Friendly and clear instructions

"Not knowing how purple bricks operate I…"

Not knowing how purple bricks operate I was pleased that the agent took time to explain everything about the company. And how I will kept in the loop with every step taken without needing to badger the company for information As such I feel confident about purple bricks.

"Sold in Liverpool "

I used Purplebricks in Liverpool I opted for the paid option but done my own viewings...the agent Tim Shackell was knowledgeable of the area. I liked the fact that although you were allocated a contact at each stage of the process if they weren't available someone in that department could help.

I'm used to progress chasing in my work and I did for my house sale. The app was glitchy on a few occasions and I had to go under the website version instead.

Towards the end the Sales Progressor Crystal Bean contacted me every few weeks. Overall the service was grand at times depending on who was allocated would determine the service. My only issue, was the fact I had to do key handover at the end as I hadn't paid the highest tier amount. I still paid alot of money upfront and thought as I basically chased everything that it would of been a good goodwill gesture to facilitate that.

Overall I was happy enough with the service Purplebricks provided. I put the house on the market at the end of September and completed on 7th February. Neither the buyer or I were in a chain.

"very functional."

very functional.

"Good amount of information explained…"

Good amount of information explained well

"Hopefull For A Sale"

We initially got off to a drawn out start with Purplebrick the actual advert took a time however it was on top of Christmas, and initial communication was quite distressing.

However, thankfully we received a welcome call from the Accounts manager Anne-Marie
Benjafield,and everything in everyway took a massive turn for
the better. It was Anna-Marie who restored our confidence in selling the house with Purplebricks. This lady is so good with advice, constructive information and an excellent communication prowess.Nothing is a bother and many changes to our advert have been taken on board and completed promptly on request.I do feel that the house will sell, and a plethora of help is available.

We would like to also add that, Dean Wassell our viewing expert ,has endeavoured to do a great job, updating us with feed back and giving opinion where we ask for it.We do trust his word completely.

"Review for Andrew and Carol Higham"

Firstly I would just like to say that both Andrew and Carol were extremely professional and helped immensely with selling our property. The reason for knocking 1 star off was that during the initial phase of the house sale and trying to get the property on the market they were on holiday and I had to deal with the contact centre which proved quite tricky

I initially dealt with Andrew who explained the process in detail whilst Carol conducted the house viewings. Both have provided valuable assistance with the sale process and I would have no hesitation in using them again should I have to sell another house.

"Misinterpretation over costs"

Misinterpretation over costs, not being correctly advised on figures