"Lovely"

I thought Neil was very friendly, professional and covered everything so I didn't need to have many questions and any I did have, Neil was able to answer them

"The camden agent is a complete waste of…"

The camden agent is a complete waste of time.

"Helen Devereux has been excellent at communicating"

Helen Devereux has been excellent at communicating with us on the sale of our property. Highly recommend!!

"First time buyers here and we had Tracy…"

First time buyers here and we had Tracy Page as our Sales Progressor - she was great in ensuring things were steadily moving along and kept in touch with us often. Thank you Tracy!

"Avoid This Charade - Use Your Local Reputable Agent"

Claudia, thanks for sharing my excitement about getting an offer accepted on a dream property. I submitted proof of funds within 48 hours. Over a week later, and an hour on hold, I was trying to figure out why feet were being dragged. It turns out that nobody thought to look at these, so the property was still on the market.

Oliver, you sent me an email as you left the office telling me that I’ve been gazumped and did not extend the courtesy of a phone call when I explicitly asked.

Andrew, you are lucky I missed your first call about my updated offer. It seemed like from your email you didn’t realise who you were calling. I rang back promptly but you didn’t find time to speak with me when your colleague tried to pass me over. In fact, I was told later that you decided to leave the office early.

To whoever can take accountability, you must improve your service to buyers. Actually, even the seller had grievances to share about the service they received so perhaps consider improving your service to sellers too. It’s an extremely important core aspect of your business and you are failing.

The only thing that warrants a single star is the communication I had directly from the seller. I have no grievances with them accepting a higher offer. I can only hope that they (and their new buyer) detach from Purplebricks as soon as possible.

"Its is the first time I have been using…"

Its is the first time I have been using Purplebricks UK and I can highly recommend it. Booking service is easy and quick also Joanna called immediately after booking to arrange the time and explained every step. In general I have very positive experiences very professional and friendly service.
Joanna thank you so much for information and help. Thank you

"It makes me feel grateful while writing…"

It makes me feel grateful while writing this about Caroline who has help me throughout. I would like to start with the attentiveness she gave me during the whole process of viewing,understanding, purchasing and even getting my house keys. She was very supportive from the start to the end of the process. She solved all queries ASAP whenever possible. No words to express her amazing service and would like to thank you from the bottom of my heart Carolina.

"I nearly engaged Purple bricks but…"

I nearly engaged Purple bricks but received deluge of emails from various names / departments which definitely put me off.
Gave 4 star for the service i received from Will before the emails!

"Massive waste of time and money"

Massive waste of time and money, no incentive for them to sale as you pay upfront so once they suck you in they don’t care if the property sales or not as they gain no extra from the sale and just the fee you paid upfront and there staff are not local and have no clue on the area where your property is ????
Avoid avoid avoid and save your money as to me purple bricks is just a scam and a massive con and they should be shut down
Added 25th feb 2025
Following my complaint I received a report saying there not upholding my complaint and not refunding any of the £2000.00 paid and tried to push all the blame on to us and the grammar and spelling was terrible in the report and they couldn’t even spell the name of there own sales agent correctly so how they think they could sale my property is beyond me.
Do not at all costs use this company if you can call them that and use a proper estate agent in your area and although this can be more expensive than this company you will get a more professional service and more chance of a sale.
Save time and your money and use a proper estate agent.

"Thorough and professional"

Jenny was experienced and explained things thoroughly.