"Lack of ownership, terrible comms, liars"

As soon as they get your money all customer service disappears. PB were managing 3 of the properties in our chain, including ours, which you would have thought would improve communication but made it worse. They gave inaccurate and misleading information about the other two properties meaning that the move date fell through just days before it was due to happen and after we had arranged everything which caused endless admin. They were not interested in trying to progress the sale and refused to answer calls, emails or return communications. Raised a complaint that was rejected as they said it wasn’t their responsibility (not their responsibility to answer the phone after being on hold for 20mins?????) We did save some money by using PB, which we needed for this move, but I would avoid using them again if at all possible, you literally have to do everything yourself apart from putting the ad an Rightmove.

"Easy to deal with"

Easy to deal with, straight forward.

"Purplebricks have been outstanding…"

Purplebricks have been outstanding selling our property. Always given great advice and a special mention to Leanne who was doing the viewings, so professional, polite, thoughtful, punctual and extremely prompt in everything. Thank you all so much 😊

"Excellent first impression "

Zoe was extremely helpful and explained everything in a clear and concise manner with no high pressure selling. I felt she was knowledgeable, honest and realistic and was quick and efficient in getting all the details over to me by email within an hour of our appointment

"I found the virtual valuation great…"

I found the virtual valuation great pretty much understood Sara Davey-Turner went step by step with me it was no hassle I enjoyed doing this it felt like I did it all by myself

"Great experience "

The whole experience was pleasant and super easy. Joanna who showed us around was very professional, easy to deal with and super accommodating! Great experience made better by a good agent!

"No communication "

There doesn’t seem to be any communication when I send emails, that you ask for!! A customary thank you we have received would be good

"I highly do not recommend the branch in…"

I highly do not recommend the branch in Wales. no contact with the agent, incompetent customer service, no interest in our house, viewers also complained about the long waiting time to contact a purple brick representative.

"Good quick service"

Good quick service

"Agent was polite a friendly"

Agent was polite a friendly. We chatted about our dogs before we spoke about the house. He told me all the relevant information I needed to know