"Trying to book tickets on line this…"

Trying to book tickets on line this evening and when it comes to pay I get a pop up
A client with these details already exist
I’ve tried resetting my password but still get the same pop up
I’ve given up I’ll spend £120 on something else

"What happen to my carers free seat…"

Yesterday The search for the right number was difficult. Then spoke to a pleasant gentleman who said I had to fill in an accesable form to register my disability.ok fair enough.
However today another search for the number, only to be told again to book in on line by the same pleasant man to book on line. Why he didn’t want to book it ?
So now I have booked and my carer don’t get a free seat. So confused and disappointed update. Went through costumer services. Who had to double check my details of proof of disability. Found error and put it right, got my carer his free seat. 2 days to complete

"Insulting customer service"

Went to see Back to the future and made sure I had excellent seats by checking numerous websites. Spent close to £400 for 4 seats. On the day, we had an adult over 6ft tall with huge large hair sitting in front of us, completely obstructing 2 of our seat views. Spent the entire show looking at the back of their head. Its not the persons fault, I have nothing against this person. However, when I emailed customer service asking for a refund for 2 tickets given that two of us had not actually seen any of the show (yes it really was this bad a view-i even provided a photo of my view), I was offered "discounted" tickets to see the show again at a further cost to me of another £100. This is ridiculous, insulting and unacceptable. Not going back to the Adelphi theatre ever, what a waste of money. In any other industry you would get a refund, but this theatre seems to think its acceptable that customers should spend hundreds of pounds for something then not get what they paid for.

"Great service received at the London…"

Great service received at the London Palladium. A special thanks to Michael Chakraverty who made arrangements to facilitate my request and Robbie who went out of his way to facilitate it on the day. Great service and great show! Many thanks.

"I have used LW Theatres multiple times…"

I have used LW Theatres multiple times in the last two months. Booked to see Frozen , Matilda and Chess the musical. Tickets are always sent in time with regular communication. I also needed access for my daughter and they sorted it out so quickly and were very helpful. I would recommend them to anyone.

"Good Customer Relations"

LW Theaters Customer Relations was able to resolve my ticket issue. Contacted by email, they replied promptly and kindly to my request. Thanks to them.

"Aggressive Usher / Attendant at Adelphi Theatre spoilt theatre visit."

Following this afternoon performance of Back to The Future (16/04/22) at the Aldephi Theatre I did not feel that I was served well.
I asked one of the usher / attendants, at the main entrance to the stalls, where the booster cushions were. He directed to me by hand gestures to what seemed to be the disabled toilet. I thought he did not hear me properly so went back to him and said to him the following exact words. “listen to me carefully, where do i find the booster seats?” He then pointed in the same direction and said it was around the corner.

So I followed his instructions and was still unsure where he meant as there was no signage. While I was still looking he then approached me waving his finger and "DON’t you dare speak to me like that” in very assertive tone of voice. What really upset was that he did in front of 2 women who were just walking away from the bar and result they saw an aggressive stance from attendant making me out to be the bad person. I found this very embarrassing . When I walked passed him with the booster seats and asked for his name and then gave the booster seats to my Grandchildren. I thought worth mentioning to the Aldephi Theatre manager Christine but by the time I saw her Conner had already told a skewed version of what had actually happened. She defended him but she did say she would check the security video. I have since emailed twice to customer services at the Adelphi Theatre.co.uk, part of the LW Theatre group, to ask for an apology but no response hence this Trust Pilot feedback.

"Cheaper than ticket websites"

I was looking for an online booking to get tickets for the musical "Frozen", there are so many ticket providers but purchasing directly from lwtheatres was the cheapest option.

Do not waste your money on ticketing website, get them directly.

"Helpful, prompt customer service"

Jeremy was extremely helpful over email. My initial email was responded to and my problem resolved within 45 minutes.

"So sick of booking agencies too anal to…"

So sick of booking agencies too anal to actually send out tickets you have paid for ON TIME. Why should we have to wait and stress right up to a few hours before a show before receiving our tickets?? Especially e-tickets. Unable to contact them - bugger all customer support. Never using this useless bunch again.