"Amazing experience with Getmyboat…"

I had great experience with Getmyboat platform. The process of booking a boat for my wedding celebration was actually one of the easiest tasks. First time I booked it I run into little issue with the captain and Getmyboat customer agent stepped in to solve the issue for me instantly. The second time I booked a boat it was a perfect match. I have nothing but the best things to say about the process and the experience once on the boat. I guess I can suggest really drilling down the details and sharing it with the captain and the crew before the boat is booked. It’s easy to overlook some details.

"Using GetMyBoat has been so helpful…"

Using GetMyBoat has been so helpful with starting up my new charter business in the Cayman Islands. It has allowed me access to meeting new people around the world and sharing a great experience on a wider platform.

Very user friendly and effective is my two key factors with it. Excited to see how successful business season will be using GetMyBoat .

What I would like to see in the near future is an option to choose what percentage they take. Meaning if I choose for them to take a greater percentage that will give me perks for more advertising on a greater scale.

"great day"

great day, comfortable ride great captain.

"Overall poor experience and an unsatisfied customer. Would not refer, would not recommend. "

I would not recommend using GetMyBoat based on my recent experience with trying to book a boat on Lake Ontario for a group of 18.

My main point of contention is the lack of flexibility around their cancelation policy for weather. Many of the boats on lake ontario are $2000+ and offer a zero dollar back cancelation policy (even if weather is too severe to sail) and the GetMyBoat booking fee of 10.5% is fully non-refundable. Those who do offer a cancelation policy tend to only offer 80% back up to 10 days prior to the booking. This type of lead time for cancelation makes it very difficult to determine if the weather will be favourable to go out on the water.

I selected a boat with the most flexible cancelation policy I could find which was 5 days with an 80% refund (excluding the 10.5% GetMy Boat Fee).

The captain was gracious enough to extend this policy to allow us to cancel 3 days before but the weather forecast had 90% chance of heavy showers with 40-60mm of rain.

I ended up having to cancel my reservation and was only refunded $940 of my $1,490 booking for services that will not be delivered. I asked GetMyBoat if they would provide a credit for a future booking for the $550 fee that was charged and they did not provide any concession or indicate any willingness to work with me to try and retain my future business. In my opinion, that's a short sighted business practice and a cash grab.

Their customer service is slow to respond and generally not as customer centric as other 3rd party vacation/experiential booking platforms like VRBO or Airbnb.

Overall poor experience and an unsatisfied customer. Would not refer, would not recommend.

"Don't use them"

The owner of the boat tried to charge us for damages that where already where in the boat and have video proof of it. Also the owner tried go charge us a $250 for not returning the tank full when it was more than three quarters full and the marina we went to which he told us to us was closed and he said it was no problem. They are money hungry and will try to do anything to charge you a fee.

"Accused of faking contact records and denied a refund!"

Booked a boat and inquired multiple times through multiple communication channels (app, email, call, text) over the course of 2.5 weeks with no response from owner. I reached out to support for help, they asked to send all comms and then didn't reply. Boat owner finally got back to me, accused me of faking emails and calls, accused GetMyBoat of scamming me out of a fee, and then accused me of faking my bank statement and that he wouldn't refund me. GetMyBoat finally responds and says it is up to the boat owner to decide on a refund. I told them about the accusations and they did nothing. Will not use again.

"Communication was key when in an area…"

Communication was key when in an area unfamiliar and we experienced that. GetMyBoat app made the process very easy. Will be using again when travelling.

"Dusty was great to work with"

Dusty was great to work with. Very honest and very thorough with his walk around and explaining the vessel and how it operates.

"Successful boat hire"

Hired a boat for 4 hours out of San Diego and then had it cancelled on me at the last minute. However GetMyBoat automatically processed the refund back to my credit card.
I was able to find another boat out of Dana Point that worked for us (we’re about half way between the two locations) for the same date and time and rented that successfully and had a good time on it.

"1st time user - very satisfied"

1st time user. Platform provided a good sense that my payment was safe and renting from an individual (rather than a marina) was good option.

It went perfectly. Excellent communicaion with owner. Very accomodating.