"Let down by your company "

I have completely let down by your company. Your company has put me into a position where I could be without heat this winter as my heating system is barely working. I completed an Eco 4 application with your company for over 12 months and you have new provided me with a further 4-6 weeks wait and still without any scope of completion.

You know that I am a vulnerable customer hence why I’m having this grant to begin with? you have had over year to process this order and now you still allowing me to wait longer going into a winter period.

I have been in contact with a different company for the same funding and they have advised there is no delay so I really don’t know what your company is doing. I have advised the other company that I have been waiting for over a year and they advised me that this wait was unbelievable. Your company have provided me with no end of excuses and delays and I really was very positive about the whole experience, but now you’ve left me looking elsewhere and putting myself into an unhealthy risk.

Completely ignored all correspondence from myself.

I have now started an application with the different company as I have to think about my health.

I am completely saddened by the let down and service received from your company. I provided 3 visits from your company into my home and broken promises. 14 months of my life I will never get back for waiting for nothing. Total disregard for people’s health.

I will be seeking further information regarding to my complaint and will take it further and also looking at the press to complain.

This company is also known as AB Renewable Solutions

"very prompt replies to my questions and…"

very prompt replies to my questions and very clear instructions on what was required

"Have been Dealing with Jess Regards…"

Have been Dealing with Jess Regards Changing our heating system she has been most helpful and when i have had any question's or not sure about something nothing is issue to her so thank you Jess for all your help and assistance.

"Fast response and very good service"

Quick response very good service

"Very polite letter from Kelly Sullivan…"

Very polite letter from Kelly Sullivan today.

"So far so good with the professional…"

So far so good with the professional service provided by Jess, Phil & Nick at Simp Services - exciting times ahead if all goes to plan.

"🔴AVOID AVOID AVOID🔴"

Simp services are dishonest trades people, they are incredibly convincing
preying on the venerable through promise of grant schemes.
They will steal all your information and not carry out the job.

"Got in touch re ECO4 scheme"

Got in touch re ECO4 scheme. Applied on our behalf, a few months and two surveys later after they lost the first one,received an email stating all approved and looking for an installation date. Half an hour later, received a telephone call asking for £4000 contribution to the cost as funding didn’t cover it all. The whole idea of ECO4 funding was as we didn’t have the money. If we had known we would have never gone down this route with this company. Very disappointed as we have wasted months being led to believe all along this would be fully funded.

"Fantastic service from Jess"

Fantastic service from Jess. I’m still finding it hard to believe how easy the process is. Every stage has been perfectly explained and processed. Thank you Jess and your colleagues

"Jess was quick and efficient with my…"

Jess was quick and efficient with my application