"Low to no stock on most things and…"

Cons: Low to no stock on most things and under staffed.
Pros: staff is nice and can order stuff in fairly quick

"Very knowledgeable friendly staff…"

Very knowledgeable friendly staff excellent to deal with!

"The guys are all very pleasant"

The guys are all very pleasant. The suppliers that they buy from seem to be a problem. Either stock is low or one has to order, often causing long delays.

"Just because you closed the local…"

Just because you closed the local store....

"Going the Extra Mile"

A big thanks to manager Chris Johanson and staff ( Brian, Blair , Wendy and Scott ) for the extra effort getting our supplies out on time. Chris has been running around town gathering supplies to make sure our orders are complete and on time. Awesome Service Guys and Gals !!!!

"they gave a little extra to find me an…"

they gave a little extra to find me an option that would work.

"You closed the store"

You closed the store, no notice, no alternate just bam gone. Not good, you will never earn back the trust lost in that moment.

"I always get the best service from NIS…"

I always get the best service from NIS in Prince Rupert, as well as service over the phone for any questions. What they don't have in stock they get it for me quickly and the orders are always accurate. Their prices are also very competitive. If you don't use NIS now, considerate it.

"Hope your good costumer relations…"

Hope your good costumer relations continue!!!

"Problems since the Covid closure"

Problems since the Covid closure, not enough available staff to take / process orders. Simple orders taking 4-5 days to fill, excessive backorders. Busy branches with same staffing levels as slow branches, PPE hoarded back east.
Going with other vendors to ensure our jobs are going out on time, Can't rely on the NIS products to arrive on time.