"Easy return"

The item that came I was unable to use but was able to return it easily.

"Good price….good service timely delivery"

Good price….good service timely delivery

"Excellent product and excellent customer service"

I have to give them a 5 star review. I’m a complete idiot and came on here ranting about poor customer service and missing parts when in fact it was my own over sight. They kindly sent me a detailed instruction on exactly what I wasn’t understanding and I wanted to come here and correct my wrongs! Thank you COZIWOW and I ordered the same product and it’s of excellent quality and my kitties love it and the price is absolutely amazing!

"Return problem"

Company just called me and they were soooo nice and offered me full refund even without returning my stuff. Thanks a lot!!! I will recomend this company to all my friends!!!

"Real good love item.."

Real good love item..

"Great product"

Great product. Cat loves it. Her new home.

"Contacted customer service numerous…"

Contacted customer service numerous times via email and left 2 voicemails in returning the 2 tier cat house due to damaged, missing parts and no self tapped holes. I yet to receive a response. But received this survey. Unreal and very disappointed all the way around. They then sent me a 2nd house and keeping the first to make everything right. I appreciate all their efforts even offering to reimburse 1/2 price of the unit. After they learned the 2nd one had lots of flaws. Nonetheless, dont have the time to keep back tracking on an order nor revamping this review at their request. I stand by my honesty to help others. After restructuring the unit our strays love it. This company will try and make good on their product.