"Excellent Product, Vendor, Price"

The cage is an excellent product. It arrived on time and safe and sound, in perfect condition and complete. I am taking 1 star away because the directions caused me to build it TWICE from scratch. The instructions suggest that IF the pieces don't hold together, I could add in the provided safety hardware. IF. Well it seemed like everything was working as it should so I did not use them. 2 days later after 2 cats had moved in, much of the cage and shelves and roof had failed and collapsed several times. After repairing got old, I took the ENTIRE cage apart and started over, using the M staples everywhere to strengthen the structure. Added them to the floor, roof, and pretty much anywhere 2 or more pieces came together. It's been great ever since. Needless to say, make sure to use the reinforcements everywhere. Instructions should reinforce this. Otherwise an excellent purchase and product. And it's sturdy! Cats love it and were sad when it got taken apart and relieved when it was rebuilt. UPDATE: Almost 3 weeks later, cage is still good but requires daily check. I adopted 2 very smart adult cats, 2 & 3 yo who have figured out how to use their increasing body weight to attempt escape, and can now see that 2 growing, 10+ lb boys could be hard on the cage. Like I said it's still great but maybe better for younger, less heavy kitties.

"This cat tree was a great purchase for…"

This cat tree was a great purchase for my 2 kids! It was easy to put together, and all pieces with instructions included.
Now to figure out where they want me to put it!

"The Perfect Ramp!"

Extremely pleased with the quality of this ramp! It’s very well made, sturdy, and easy to use! I love that there are four height settings; the tallest one perfectly reaches the top of the mattress so my senior cat can get on the bed more easily. It will take a minute for kitty to adjust, but I’m confident he’ll like it, especially because the slats and carpet should give him something to sink his claws into and feel safe. Customer service was great as well! The ramp arrived in just a few days and was packaged well. It folds down to a small, easy size for any future storage. Finally, it was so refreshing to smell real wood when I unpacked the ramp; so glad I found this and didn’t settle for some of the sad plastic stairs that are out there.

"I discovered after assembling half the…"

I discovered after assembling half the tower that some of the holes didn't match up properly. The directions were not clear enough to make sure the different parts had to be set up in specific positions.
I also am missing one screw, #D. I will call the help line for a replacement.
It took three people to do the whole project so far, will finish when I get the missing screw.

"Wood Worn Out"

Wood became worn out in less than 2 months. Now the pieces won’t stay on the tree.

"Coziwow Provided Excellent Customer Service"

A representative from Coziwow contacted me by phone, which I really appreciated having a person to talk to. Once I explained the issue with the "fabric" not the cat tree structure itself, I was asked to send photos. I sent photos and quickly received a response which included a very satisfactory solution to the problem. In addition, Coziwow is going to look into optional fabric for the cat tree going forward.

I have many cat rescue cat friends who really like the configuration of this particular cat tree and would love to know if another fabric option becomes available. P.S. My 3 young cats love it for playing hide & seek and for sleeping!

Thank you Coziwow for being so responsive when so many vendors have forgotten the meaning of "customer service!"

For my next purchase I am seriously considering the "wheel" and the wall-mounted perches for Christmas!

"Easy to assemble"

Easy to assemble
Fast delivery

"Very well made and strong"

Very well made and strong. More like a dog jail, think alcatraz he aint breakin out.

"Wonderful company to do business with…"

Wonderful company to do business with due to their great communication and speedy delivery.

"Finally the perfect kennel"

Finally - a kennel large enough and sturdy enough for my 80lb ( and still growing) German shepherd. It arrived on time and was easy and quick to assemble. And I don’t have to worry about him getting out.