"BERT LEBHAR - ABOVE & BEYOND "

Billions of dollars have been made selling & conning the elderly, so reading a “rando” text regarding my 82 year-old mother and her VA Home Loan a few weeks ago made the hairs on my neck stand up.

My call was answered by Mr. Bert Lebhar, of Better Lending, LLC. Bert thanked me for calling/apologized for causing my anxiety.

Allegedly, Mom had inquired about refinancing to pay off some debt and convert some of her equity into cash. I couldn’t wait to hear the “hook” on this one …

The “hook” was this: Mom wanted to make the loan, and Bert said it was approved, but he wasn’t 100% comfortable closing the loan and was looking for a “biased” 3rd party to speak with Mom, review the loan estimate and advise whether the loan was genuinely helping, not harming.

I couldn’t believe what I was hearing. After unsuccessfully trying to flush out alternate agenda, I called Mom/arranged visit.

Review of the loan estimate revealed exactly what both Mom & Bert said it would:

-The loan increases mortgage payment $200/mo+ while paying off debt costing $500/mo+ (saves $300/mo total)

-Loan provides $10k cash

-There are costs (loan not alleged to be “free”)

-all numbers (costs/rates/payments) on point

What the loan estimate didn’t show / but spending the evening with my mother did - was how happy my mother was. I read some of their text conversation and email exchanges which included Bert asking multiple times if Mom genuinely wanted the loan, if she thought it would really help her (and why), and for 3rd party contact info. If I didn’t know any better - I’d have thought Bert didn’t want to give her the loan.

I’ve not shared this with you, Bert. So let me share it here : That is “strong” man. And I couldn’t be more appreciative.

And for everyone else - loan closed Jan 10th, No issues whatsoever, entire process and closing = smooth as silk.

Thank you for treating my mother with care, Bert. And for thinking about something other than a paycheck. You definitely went above & beyond.


Better Lending, LLC - you’ve got a good one!

"Great company "

James did a wonderful job with our refinance.

"I want to say James was wonderful thru…"

I want to say James was wonderful thru the whole process we had several road blocks thru the process but he made sure we could try a different way until it finally was done. He is a asset to your company and you are so lucky to have such a dedicated employee..

"Trena was very professional impatient"

Trena was very professional impatient, and was there every time I needed her and explain everything to the tea and was there until the day of closing and very comforting

"Better lending loan officer Trena…"

Better lending loan officer Trena Jackson has gone over and BEYOND FOR MY CLIENTS!!! Trena provides exceptional customer service. Trena will be my preferred lender when it comes to getting my clients in their home. Thank you Trena you are amazing.

"Ms.Treana Jackson, Loan Officer Extraordinare"

Ms. Trena Jackson was very professional, attentive and transparent I must say. She was very knowledgeable and what caught my attention the most is that when I would speak with her to get clarity, she "Listened to Understand, not to Respond" which made this Closing go smoothly as possible!!! I will recommend Ms. Trena Jackson to be your Loan Officer Extraordinaire!!!!!

"0/10 would not recommend"

0/10 would not recommend- my friend just closed on his house with this company and the whole process was a mess from beginning to end. Horrible communication, errors on paperwork, when it was time to get homeowners insurance they kept pushing back the closing date over 3 times and he was forced to change the insurance as well. They raised his deposit AND his mortgage rate 2 days before closing. He had to continually call and text them for them to even respond. Then finally on closing day they forgot to tell him to get a cashiers check for the payment. If u decide to still go with this company try to avoid working with Trina - Brittany and Angelika whole process took 3 and a half months

"Kevin surette was the most helpful and…"

Kevin surette was the most helpful and kind person I’ve worked with in a long time. He made the process so easy. Being able to do all of this from home and with ease was the best process I could’ve hoped for.

"It was quick and easy."

It was quick and easy.

"Allen was fantastic love him and the…"

Allen was fantastic love him and the fast outstanding work he did for me . He went above and beyond. I highly recommend this company.