"This company is trading under multiple…"

This company is trading under multiple company names. The director is rude and unprofessional selling defective hottubs and will not respond to messages in regards dangerous defective spas they are allowing to be sold to the general public. selling chines spas as American hot tubs spa Soloitions - Aqua living - vortex spas - Viking spas - Premium leisure - North River spas DO NOT TRUST

"We purchased a hot tub from aqua living…"

We purchased a hot tub from aqua living last year and haven’t been able to use it since January. They have sent someone to fix our hot tub twice then ordered parts and the poor guy has been out at least 4 more times and each time the company has sent the wrong parts. The guy that is doing the repairs lives in Chicago and has driven from there to Ohio each time. We’re now on at least 7 or more deliveries consisting of the wrong parts and the repair guy now calls us before he arrives to see if the correct parts have been delivered. We’ve been dealing with this again since January. All we get are apologies and promises that they understand and they will fix it. I will never buy from them again . That includes aqua living and lpi warranty company. They can frankly come pick it up! Over 10,000 dollars and I can’t even use it.

"If I could give zero stars I would"

If I could give zero stars I would. It’s official five weeks with new hot tub leaking and now it doesn’t even hold water and aqua living still has yet to fix problem. Talked with LPI she was supposed to over night a dye test it’s now Friday and no overnight package two days late. I WONT THIS PIECE OF GARBAGE OUT OF MY BACKYARD. THIS HAS BEEN THE ABSOLUTE WORST EXPERIENCE OF MY LIFE. customer service is a joke. In five weeks they had a tech out for an hr trying to find leak he couldn’t so now it sits as a lawn ornament. I am disgusted aqua living should be embarrassed. If more people would knew what actually happens sales might not be so good. I am going to contact the BBB next. If I were to do it over again which I think will happen I would buy from a local dealer that way maybe a leak would get fix. Brand new hot tub can’t even be used. Think long and hard before you try and save a few dollars. Learn from my mistakes.

"Scam Artist"

Scam Artist

We purchased a hot tub in October and 4 months later we still don't have it. They keep pushing back the date and they have $4,000 of our money. We requested an refund and two weeks later we still don't have it. When I ask where it is they give me a different number to call. STAY AWAY at all cost

"Very quick and efficient service"

Very quick and efficient service, thank you Aqua Living

"Excellent service as always!"

Excellent service as always!

"Arrived promptly and as advertised"

Arrived promptly and as advertised. Thank you!

"Good product"

The fishing nets arrived on the date promised and were ideal for our grandsons - 6 and 3

"Awesome service, awesome products"

Really speedy delivery and excellent plastic free packaging. I love the jumpers almost as much as my children do - they insist on wearing them at all times, when not in school uniform. A great purchase.

"Planet Hero jumper"

I ordered one of the new Planet Hero jumpers and love it! Great layer for chilly days but not bulky which is perfect for my son to wear. Parcel arrived promptly and Great packaging with no plastic - bonus!