"The only thing that was honest about…"

The only thing that was honest about these is the comfort. The customer service and quality is way below standard. My shoes are falsely advertised as winter warm and were shipped with no 30 day return instruction. My shoes are also defective in two ways and not the least bit warm AT ALL! This company had avoided my attempts to contact. Waited on hold for 35 minutes for customer service one of the three times I tried to call.

"Excellent service"

Excellent service. There was a mistake on my order due to my mistake and without any questions, I got a new pair.
The interaction with the customer service was beyond my expectations.
And the product is excellent.

"Beware of customer experience for ill fitting shoes"

My first pair of Hikes were terrific. So wonderful that I decided to order 2 more. However, I thought I should adjust the size and went smaller realizing any exchanges as provided in the terms would be easy. Unfortunately, that was not my experience. Not only Hike does not do exchanges meaning they don’t accept shoes back and only REFUNDS a percentage of the purchase. However, Hike is happy to send you larger size which is what I have done. Now I am stuck with two pairs that don’t fit me. One pair I’m not particularly fond of but I get two pairs of shoes that hopefully will fit well. Not the kind of customer experience for good products. I will have to think twice for another purchase or recommend to others.

"uncomfortable right arch"

I do not even wear the shoes very often. It feels like the arch on the right foot is defective or something as it is uncomfortable to the arch of my foot. the left shoe appears to be fine

"Because they are great shoes"

Because they are great shoes! I have summer & winter. Give them a try. Your feet will thank you. And you won’t be disappointed.

"Two Foot Surgeries Later"

Having had two foot surgeries, I thought there was nothing that would make it any better. However, on a whim, I ordered my first pair of Hike shoes. The result has been amazing. I now own 5 pair of the shoes and another one should be delivered within a week. They are pretty much the only shoes I wear now. And I ever got two pair for my husband.

"I am so angry I bought these shoes not realizing they had no support to them. And when I wanted to return them they said they would send me ONLY 30% if what I paid! I will tell everyone I know!"

I am so angry, they screwed me over big time!

"Great company to work with"

The company was responsive and got the product out the door and on its way to me in as timely a manner as possible

"I had surgery on my foot in November"

I had surgery on my foot in November. It continues to swell with use, and will do so for a couple more months according to my surgeon. These and my Nike Slides are the only shoes that I can wear. These shoes have been an absolute Godsend. Thank you so much!

"Very comfortable"

Very comfortable