"Dani was very helpful and managed to…"

Dani was very helpful and managed to sort problem.
Very please.

"No direct contact possible"

No direct contact possible, regular lead time 3-5 business days. Domain got unregistered although auto-renew option was activated for our domain. Sent several urgent email to both support addresses but there is no way to escalate.

-------Update-------
After writing this review here, someone of speednames got in touch with me to ask for the ticket reference and escalate my request.The problem have been fixed within an hour. The support technician assigned was very kind and helpful.

"Are Speednames still in business "

I have been trying to update my payment details to pay for my domain, since December, but the site won't help me change my password as I've forgotten the old one.
I have had one email from Speednames Suppirt which I replied to, with no help. I've tried calling but their number is not recognised.
Are they still in business?

I've now had a reply below and an email from Speednames. Unfortunately the email they refer to is nowhere to be seen in Outlook.
Hopefully the Sender of the latest email to whom I have replied will now follow through.

"Contact with speednames is rubbish"

Contact with speednames is rubbish. The links they send online don't work. Really frustrating!

"Domain name renewal issue."

Hello Speednames Support.

My domain will be expired by 25 Jan 2025 and I cannot renew it online. It has been missing from the domain web portal. You have not replied to my ticket although I provided information for resolving the renewal issue. Ticket number #1719045. I give my contact number as well. Thanks. Catur Wibowo.

"I’ve been with Speednames for over a…"

I’ve been with Speednames for over a decade and the only reason I am still with them is the fact that the wilfulness of their customer services is such that each time I try to obtain my EPP code, they put another hurdle in my way that makes the move pretty impossible. The most recent is that they want me to complete a form that suggests a change of registrant, when the change I need them to make is correct the wrong email address they inputted on my domain registration. Meanwhile, when they need to contact me about an outstanding payment, or anything like that, they have always used the correct email address!! This is just unbelievable.

"Ryan Bartley was very helpful"

Ryan Bartley was very helpful. Completely went out of his way to resolve the issue .. Thank you Speednames

"Terrible support"

As stated by others, no customer support either via email or phone.

Ticket number 1612626

"Renewals are a pain and support is non-existent"

They remove the option to renew online if less than 35 days are left. There is no support number to call and you must send them a request via their website. The automated reply says 3-5 business days.
I'm not sure how this company even exists.
Ticket Reference – 1640920

"Stockholm Syndrome "

I have been with this company for almost 7years for my domain name. Firstly, the UX of the company shows that they do not even bother to upgrade and improve be it their website or backend. The domain name renewal is almost double the price compared to another vendors for .com.sg. It is okay to be more expensive than others but it is not okay to have the worst technical support when you charge a premium price. Your backend do not even send a reminder email to renew when the domain is nearing to expiry. It will just be inactive on the expiry date. From there I have to figure out what is happening. You want your customers to use the auto renewal function so that the domain will not be down. Come on, your backend looks like it is last updated 10years back. Im no trained profession in the IT but it doesn't give me the trust that i need to leave my credit card details on your site. It is my fault for not transferring out earlier. I stayed on thinking your company will improve and change for the better.

Now, all i want to do is to change my nameservers to point my domain to a new one. I tried many times to edit and add new NS on the backend but it will either appear for 2 seconds and disappear or will not even save the new details. Sent an email to them on Friday 4th of Oct 2024, and mind you my emails are all down because the domain is not pointing to the new NS. They replied 13 hours later (case number #1632509) to ask for details which i replied within 15mins. I am currently writing this review on Sunday 6th of Oct. I have not received any reply even though i did send another chaser email yesterday.

Finally, i set my mind to cut off this toxic relationship. I clicked the 'transfer out' button which then shows "Press Submit and we will send your EPP transfer code to register@ipmirror. com If this information is incorrect, please update the Registrant's email under the Contacts tab." The Ipmirror is a company that i first signed up with for the domain name and they were bought over by speednames. They are no longer in service. I want my EPP transfer code and just get the hell out from here. If you cannot handle the after sales and tech support, just sell off the company to someone else who can. As customers we do not want to pay you money and do your job.

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Update to their reply.

I have already renewed the domain on the 1 OCT for your information. The issue was handled by someone called Ryan kyamko. Like mentioned above, there was no reminder email to inform your clients that the domain name is due for renewal thus having many of your clients' domain to be down on the day of expiry.

As for the SGNIC issue, as a layman like me, all we want is to change the NS details. As explained above, i am unable to do so. Maybe your backend domain manager is just to log in to input credit card and not for making any form of changes. As for the old details, from a google check, IPMIRROR was the company your company bought over. it is no longer in operations.

I am glad i got your attention here and do reply to my email which i have sent 2 days ago. My emails are still down due to the domain name. Case number #1632509

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LAST UPDATE

Ryan Bartley assisted promptly to the problem and had it solved within 2 hours, thus adding one more star to the review. If their technical support works like this, i am sure there will be lesser complains and more happy customers.