"Communication with Blue Ridge was…"

Communication with Blue Ridge was great. They were always available via text when needed. The stay was great from start to finish.

"Lovely home in need of a little attention"

We have stayed at many homes in the high country over the years and this is our second stay at Eagle's Nest.  Overall, the home is very lovely and the layout is excellent for those with small children (all one level and very functional) and dogs (the deck is fully enclosed and close to walking trails).  However, I would not stay at this property for a couple of reasons: 1) one of the kind bed's is incredibly too soft (I recognize this may be a preference but for a little background, 4 adults all described it as a "water-bed" feel and when you lay on it, the mattress sinks below the bedframe.) 2) there were many small things in the home that needed repair/attention (keurig needed to be descaled, refrigerator filter replaced, screen door broken, there appeared to be a potential wasp nest behind the bear painting outside the home on the deck, the shower curtain in bathroom near the kid room wasn't nearly long enough, not enough glassware for 4 adults +kids without needing to do dishes after each meal, no towels to dry off cushions outside).  For an area like Eagle's Nest, we expected a higher level of detail and attention.  

"Easy booking and friendly reminders"

Easy booking and friendly reminders. Truthfully about property description and surrounding area. Will use again if visiting boone nc again.

"Terrible terrible customer service"

Terrible terrible customer service. Had to many issues to list out including a bug infestation issue that went completely ignored. I was told on three different occasions over three days that someone would be out to address the concerns with the house, not being clean with the bug issues and with both fireplaces not working with cobwebs being everywhere and several other matters. No one showed up no one came out. Their response is completely a lie just like their customer service people who told me people were gonna come out and handle it and nothing happened.

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"Great trip"

Great trip. Property was exactly as described, checkin was painless and excellent communication beforehand.

"did the visit meet or exceed your expectations?"

communications were great, property was clean and ready upon arrival, property had a few minor maintenance issues.

"BRM Rentals losing their edge? "

BRM rentals kept telling me they would get me a time to fix the fireplace. After 3 days of delays, never heard from them again. If the homeowner requested it be off for the summer, just let me know. Also, no bear proof trashcan. Learned this the hard way. Also felt the cabin was way too dark. The pictures on the website gave no indication of this. Took a couple days to get used to. BRM rentals may have lost their edge with all the growth in the area. This is the first time in 10 years I've been disappointed in the service.

"Great home, great location, great view"

Great home, great location, great view, very clean with top notch cleaning staff during our stay. Home is somewhat cluttered. Pots and pans need replacing, outside grill was very dirty upon our arrival, we even need to go buy a steel brush.

"Amazing company"

Amazing company. Incredibly responsive and set you up seamlessly in beautiful homes that are extremely well appointed. Wouldn’t use any other local rental company!