"Terrible experience"

My whole experience with Y&S Marble has been truly terrible. I placed my order for worktop and splashback in November 2024, it was supposed to be fulfilled within 1 week, but now approaching end of January 2025 this still hasn’t been done. Bear in mind this wasn’t cheap, I paid £2.5k total.

At first they produced the worktop of a wrong thickness, contrary to what has been agreed in writing. They agreed to re-do the order but there were delays in supply, so I had to wait for 3 weeks. Then they sent their guys to take the measurements again, “to make sure there are no mistakes”. However, when the items arrived it turned out that there was a major mistake again - this time the cutouts on the splashback were done in a wrong place, so clearly the measurements were off.
Since then no one has contacted me to inform me of the steps they are planning to take in order to rectify the situation.

Generally communication process has been appalling, I had to continuously chase them for an update every time.

In the meantime this has been delaying the completion of my project, I keep losing money as I had to move other renovation works a few times already and lost deposits paid to my installers. Not even to mention that I’ve not had a kitchen all this time which has resulted in a great deal of personal inconvenience.

"Class outfit "

Third time I’ve used this company at various property’s and every time they deliever a very professional service from sales with Amit and his team extremely happy with there product and installation

"Very urgent and aggressive when it came…"

Very urgent and aggressive when it came to payment. The guys couldn’t leave until payment was made. Very limited English too

"I am so pleased that I chose this…"

I am so pleased that I chose this company for my quartz worktop and splashbacks.
I mainly dealt with Amit over the phone and via WhatsApp. He is very professional, he answers any queries straight away. Abdul came to take measurements, he was very knowledgeable and professional. The whole process took a week between measurements and fitting.
Rrafat who came with his young apprentice was absolutely fantastic, he sure knows his stuff. I would highly recommend this company.
I plan to use them again for my bathroom.
I chose Calacatta Gold.

"very disappointing will avoid them"

Very disappointing service I've recieved fron Y&S
pick up a bit of quarts from the factory all paid ect wait for 4 hours before they load it in my car ,when took it out at home it was horrible to see ,surface was like milky patches everywhere ,,the sides and the rounded profile was not even polish .
called them they pretend I should have checked it before leaving the factory ,anyway after a long argument ,suppose they done a favour to me to bring it back and will be replaced .
Because payment was already made I had to be a bit calm with them ,because they were trying to blame me for this piece.
Tried to get even petrol money with them ,but they refuse .
Took it back again drove 40mls one way waste another Saturday all on my cost .
Got the second piece ,exact like I was expecting .
So be carefull people don't pay any penny to them until you are fully satisfied ,please check your item thoroughly in day light until loaded or delivered without any issue

"Good service "

Good price, good material and were always on time.

"Really pleased with our new worktop"

Ala and the team were fantastic. After asking for a quote online, we went to the workshop and they found us the perfect offcut for our bathroom countertop. We're really pleased with our new Dekton worktop and at a great price too because it was an offcut. Thank you to all the team for taking the time to help us find just what we were looking for!

"great service and amazing price"

great service and amazing price

"Great service"

Needed a piece of offcut for a small project. Company were very friendly and accommodating. They have a wide selection of Granite, Quartz and Marble at reasonable prices.

"great service!"

very good variety! the service was exceptional, quick response and installation is clean and beautiful.