"Client service is so helpful if ever you have an issue!"

My experience was great because both Peter and Erika were so helpful with the issue I had concerning my dental light. I absolutely love this product and am noticing a significant difference in my teeth from using it! Thank you both for assisting me!

"Thank you!!!"

Very helpful!

"💓💓💓💓"

Love the product, helpful customer support-

"Overall"

Overall, my visit was smooth and wait was fairly brief. Dr. was polite & informative. Highly recommended…

"company promised refund for missing…"

company promised refund for missing order months ago. never happened and they ignored many messages. I could list them all here, about 25.

after i filed a dispute with my bank they replied to the message. Ha! Telling, right? Now all the sudden they want to make sure I am taken care of.

don't trust this outfit

horrible service
no return emails
they make promises they don't keep as in offering a refund or having a supervisor return my call.

never happened

"Honoring my warranty with kindness and efficiency."

Quick and easy response to my problem. Honoring my warranty with kindness and efficiency. thank you so much.

"Excellent products"

Excellent products. Excellent customer service.

"This product doesn’t do as it says."

This product doesn’t do as it says.
I’ve been using it consistently for several months and doesn’t do anything at all, I’m a very conscious user and I dedicate over 20 minutes every night to my teeth cleaning routine, however I don’t see my teeth getting whiter nor my sensitivity of my teeth has decreased at all.
I contacted NovaaLab at the first month of using it saying this and they told me I needed to give more time, it’s been over 4 months and still don’t see any improvements. I reached out again and they said their policy return is 60 days, which I wasn’t told initially when I contacted them first time.
This seems tricky and cheating way of doing business.
Don’t buy it it’s not worth it
After your reply, you are just confirming my previous statement, only apologizing without actual actions of remedy doesn’t really do any good, if you were a company who actually care about your costumers you would issue me a refund as I asked directly to your company.