"Would recommend"

Would recommend.

I used first 4 lettings to rent a student property in my second and third year. Both years the service was great. Any problems with the house were sorted quickly and efficiently, at the cost of the landlord and not us. Our deposit was returned to us fairly at the end of both years.
The only problem we did have was the lack of emergency contact number. If something had happened over the weekend (or outside of 9-5), there was nobody to contact immediately. If this had happened, we would have had to contact a plumber/ gas engineer ourselves and hope that the landlord would cover the cost afterwards.

"DO NOT USE THIS AGENCY AVOID AT ALL COSTS !!!!!!"

THE WORST AGENCY IN LEICESTER !!! Used them for two years and honestly the WORST service and rude staff you could imagine. In second year our fully tiled from floor to ceiling kitchen fell apart and all of the tiles fell off as they were not safely stuck to the walls. Although this could seriously hurt us, the agency and landlord were reluctant to change anything. They left us with half tiled walls for months even though a kitchen fitter experienced with tiled had told them it was not safe for us to be in their. Not to mention we were left without any hot water for 2 WEEK (which is ILLEGAL) during term time. We had to fill the bath with kettle water to wash. They still tried to take our security deposit off us as we hadn’t had the curtains dry cleaned or the oven professionally cleaned. In third year, the house was given to us in filthy condition with dead bugs everywhere and our back gate lock broken. Also no hot water in the kitchen. But apparently it had been professionally cleaned! We subsequently got burgled and the agency or landlord did absolutely NOTHING to secure the house. We were required to purchase our own burglar alarm and replace the locks on the back gate to feel safer. We also were not provided with a vacuum with the property and then the agency had the audacity to claim that we had not returned the property clean enough. DURING A GLOBAL PANDEMIC WHEN WE HAD PAID RENT FOR 3 MONTHS THAT WE WERE NOT EVEN LIVING THEIR!!! There are SO MANY BETTER AGENCIES in Leicester so DO NOT GO WITH FIRST 4 LETTINGS unless you like hidden costs and unhelpful staff!!! IF I COULD GIVE -5 STARS I WOULD!

"Great student house Uni of Leicester"

I am currently renting a 6 bed student house near University of Leicester. We are really pleased with how modern and clean the house was when we moved in. Definitely recommend this company. Will be looking to book another house for 20/21.

"AVOID AVOID AVOID!!"

AVOID AVOID AVOID!!! Worst letting agency I have dealt with. I’ve just moved out of my studio and they have been trying to scam me of my deposit and actually charge me more for nonsense. On the day of moving in they got the keys mixed up so I was unable to get into the property for a good 45 minutes and kept saying that I was turning it wrong and tried to charge me £40 to get someone to open the door when it was their fault. At the end of my tenancy they tried to charge me £175 for “general cleaning” however when I initially moved in, the microwave was very mouldy inside and so were all the drawers so I had to clean everything myself. They also tried to charge me £75 to get someone to clean the hob when it’s just a studio and would only require one person to clean? As well as this they tried charging me stupid money for pest control for outdoor flies which happened to fly in from outside. Staff are also very unprofessional and rude and will try to charge you for anything. They accused me of breaking the bed and blinds when they’re in the exact same state as I received them in. Also tried charging me £125 for broken drawers when they were already broken from the day that I moved In. Would not recommend at all to anyone. I would advise to stay away. Company is clearly out of money and will try to charge all customers when they can. Cannot emphasise enough to AVOID first4lettings!!!!

"Avoid! Especially students!!!"

After renting from First4Lettings this past year, I can conclude it has been one of the worst experiences I will probably ever have with a landlord! Considering First4Lettings like to advertise themselves as a Student letting service, they seem to believe Students are lazy and unobservant, and unable to fight our corner meaning we can just be walked all over, which in our case wasn’t going to happen. Upon first gaining tenancy over the house we were very confused about whom to contact; First4Lettings told us we were no longer to go through them and contact the landlord directly, whilst this seemed fair at first, one of my fellow tenants tried to ring the number First4Lettings had given to us via email and the reception he received was terrible. He was shouted at and told not to contact this number again and that he did not oversee anything with the house and we should go through the other agent. When telling the agency this they gave us a corrected number who was supposedly the landlords son, however he had shown us round the houses as an agent last year, so we were very confused as to who we were dealing with. We carried on despite this as we were just glad to have someone to contact. Upon moving into the house it was not to a great standard, wasn’t very clean and the dishwasher was absolutely appalling. I will not go into detail but we had numerous problems with the landlord over the year where he was hard to get hold of, promised to turn up to the house to sort a problem and then never showed, and when we contacted First4Lettings they just told us to try again and that they couldn’t do anything. The deposit situation at the end of the tenancy was handled terribly with me having to request our deposit several times to no avail, promised time slots where the deposit would be returned and then it never showed. Eventually we got our money back but with ridiculous cuts over cleaning and marks on the walls, including things which were already damaged upon arrival. I would have disputed these as I took pictures however my MacBook unfortunately broke around this time and in all honesty I was sick of chasing the Landlord around when he seemed to have an answer for everything. If you want a stress free second year in a nice house I’d avoid these letting agents at all costs, I can’t really speak much for the company themselves as they never really had a bar of us however if they let Landlords and whoever else they were treat their customers like this they should still be very ashamed. Just glad to be leaving and going to a letting agent who treats us more like adults in a much nicer environment!

"Rented through First 4 Lettings for…"

Rented through First 4 Lettings for almost 2 years now and have just renewed for another year. Not had any issues and always arrange any maintenance in reasonable time.

Would recommend to any prospective tenants.

"Tenants avoid this company!"

Severe lack of integrity. They charge renewal fees every 6 or 12 months of £50 (update: this is now £100) instead of having rolling contracts. There's also extra "admin" fees for just emailing over a document and £50 admin fees on top of whatever they take from your deposit. Never heard of anything like it with other agencies. Notice how all good reviews on Google are from landlords, not tenants.

Tenants, do yourself a favour and avoid this company.

"Avoid at all costs"

Avoid at all costs! No professionalism, complaint process, ability to communicate...and that's just for viewings!

"An excellent letting company in …"

An excellent letting company in Knighton area. The staff is brilliant, supportive and helpfuf. I will certainly recommend this company to my friends and relatives. Thanks again everyone.

"Good"

Hi. I am currently a student at the University of Leicester. I have been renting a house with First4Lettings. The agents there are very professional and friendly. In general I am happy with the services First4Lettings provide, eventhough I had to call them a few times to get things fixed.

I would recommend First4Lettings to other students.