"Rated 5 out of 5 stars"

Rated 5 out of 5 stars
The empathy and professionalism shown…
The empathy and professionalism shown was absolutely first class through out this very emotional time from the beginning to the end.

Date of experience: 18 September 2023

"Professional, caring people"

When first meeting John in the old town branch back in May when my dad sadly passed away, he was very professional, caring ,and understanding to our wishes and helped us understand the process from start to finish ,then suddenly again in Sept my mother passed away and we asked for John again to organise mums funeral ,very caring and helped us through a very difficult time yet again ,I can't thank John and hilliers enough for helping us through such difficult times ,would definitely recommend

"Incredible service for an incredible man"

We chose Hillier Funeral Service to lay our beloved Dad and Husband to my Mother to rest. From the very initial contact with them, they were nothing but diligent with our family. They were caring and attentive towards us all at all times. The way they spoke about our relative was with the upmost respect for the decease. We visited our father/husband on numerous occasions and he was always presentable and looked very well cared for. The registrar who conducted his service, got the information we provided him pretty much spot on (and ALOT of information was given to him!). The staff on the day were very well presented again there was no faults with anything.
The overall cost of the funeral was affordable and within reason.
We would highly recommend anyone who are unfortunately needing their service. You will not be disappointed!

"all great care and attention eveything…"

all great care and attention eveything not too much troublefor anything kind loving firm for geerations

"My wife passed away 20th January 2023…"

My wife passed away 20th January 2023 and Hilliers took away so much of the stress and kept me informed the whole way. In addition they provided proofs of the service and photos for my approval. The service was conducted at Kingsdown Crematorium my Margaret Price who following a meeting with the family presented an excellent service.
I would like to thank all the staff at Hilliers for their kindness.

"Hillier Funeral Service THE BEST"

I recently lost my husband very suddenly, which was a total shock and a devastating experience for myself and my Daughter. Having to sort funeral arrangements and try to come to terms with our loss was the hardest thing we have ever had to do.

I cannot thank Hillier Funeral Services enough, they are such a professional company. Our contact was with John, (Old Town office) was very professional and helpful at all times and made us feel at ease. We had lots of contact with him up until the funeral to answer questions if he wasn’t available when we called he would always get back to us in a timely manner to answer our questions and help up along the way, nothing was ever too much. Thank you John!

Then, Tracy (Cheney Manor branch) we cannot thank her enough for what she did for myself and my Daughter. Tracy took care of him once he arrived in the care of Hillier up until the funeral. Tracy dressed my Husband and was very attentive to our requests; she is such a lovely, kind thoughtful and special person - she certainly is in the right profession. Tracy made things so much easier for us to deal with, you were and are an amazing person thank you!

Hillier Funeral Service have certainly got it right from the day we met John until the funeral everyone was so considerate and professional!

Thank you so much to everyone & those behind the scenes!

"Our Dads funeral"

Our father passed away New Years Eve! I contacted Hilliers on the bank holiday Monday and from that day until the funeral they were exceptional in their care, kindness, with myself and my sister. Kyle talked to me in a regular basis, emailed when he said he would and when I rang up he always asked how I was before talking about the funeral. The entire team made such a devastating loss of our dad just that much easier. Thankyou to you all.

"Excellent Team"

The whole team at Hillier were exceptionally helpful and professional. Nothing was too much trouble and calls were returned quickly. Hillier arranged everything for us and the day passed in a slick and professional manner. Highly recommend Hillier.

"Caring, supportive company to guide you all the way though"

From the very start Nick at Hilliers was extremely helpful and supportive to our family during the very difficult time of organising our Mums funeral.
Nick guided us through each step of the process, giving us options and advice without any pressure. The communication was first class and we received a quick response to any email sent or phone call made. Everyone involved the organisation of our Mums funeral was sympathetic, nothing was too much trouble and the on the day the service was wonderful and everything ran smoothly.
I cannot thank Hilliers enough for the professionalism shown and would definitely recommend this family run service.
Once again a special thank you to Nick for all your help.

"Just Perfect!"

My family has used Hillier’s several times over the years and we have always received impeccable service. Just recently, following the death of my Mum, Hillier’s were once again peerless, and we had the added honour of being the very first family to make use of their new Kingshill House Service Room. Everything went like clockwork, and all the Service arrangements - including the Celebrant, Hugh Milsom, who had been recommended by Hillier’s - were just perfect.