"poor follow up - do not use for high end clients needing hight client satisfaction"

I got in touch with one of the people involved in getting this started or managing - told me he would email me his contact for me to give him a list of about 50 clients I needed to be transported on multiple days. never heard from him with that info. luckily I found another option that did awesome.

unfortunately I had already scheduled the service for 2 groups out of the 50 so I left those with bookinglane. Instead of using the info of the contact pick up I provided - they were trying to contact me and ask me questions however I was running a very large event and wanted to use them so they could provide a white glove transportation service that didn't give me more headaches and issues - they had poor and little to no communication and did not contact my person to tell them where they were or that they would be getting them - so my group all went in other cars - I didn't even use the service but they charged me a large fee - when all of this could have been avoided with proactive communication and following the info provided to them in the booking

"Booking was easy and the driver was…"

Booking was easy and the driver was excellent.

"Great communication"

Great communication, easy to schedule and plan, on time! Super professional.

"EVP needed a ride"

EVP needed a ride

I am an event planner who received a call from the Executive Assitant of an EVP attending my event. He was arriving late and she wanted to know who was collecting him from the airport. As his arrival was late and our venue was over an hour away I suggested scheduling an Uber which was not well received. I contacted another local company and received a four digit quote (3 hour minimum garage to garage). Then I found booking lane. Fast, efficient, beautiful car, respectful driver, great communication. Thank you for making us look good and for caring for our event VIP.

"Thank you so much for providing an…"

Thank you so much for providing an excellent service for our work conference!

"Top Notch"

I booked my car reservation at the last minute, less than 24 hours before my flight.
Thomas reached out to me that evening and arrived 15 minutes early for a very early morning pickup. He was professional, accommodating, and very pleasant.
The vehicle was very clean, I was offered water and a snack, and Thomas did not have the radio on or his navigation system too loud (did I mention this was early in the morning?), this was very much appreciated.

"Professional courteous service!"

Professional courteous service!

"The driver was early and drove safely"

The driver was early and drove safely. The car was very clean and he was friendly and cordial.

"Excellent service"

Excellent service! On time, helpful and high level!

"No one should use this service"

No one should use this service. When the driver arrived at set down he demanded $200 as a “waiting fee”. This was not disclosed in advance. The company has at first lied and said this never happened and then waived this through referring to this made up charge as a “rate”. There’s no point paying up front if the driver can demand extra payment.

The response below is categorically false. The driver demanded extra payment and required $200 in cash on top of the pre-processed payment fee. Obviously if this company cannot ensure the honesty of the drivers it is all the more important that no one use this service.