"Lovely customer support and excellent…"

Lovely customer support and excellent chauffeurs.

"Highly recommend!"

Our driver was fast to respond to text messages confirming pick up times and super nice!

"Best driver service I have ever had. "

Service was very, very good. My daughter had a wonderful time at her Sr. Ball and Andrei was a great driver. If I was to use the service again, I really would like Andrei to be the driver. 5 Stars all around. Great, Great, Great.

"100/10"

Such great service, he was prepared, polite and patient! Couldn’t have asked for a better driver.

"Worst black car service! No CS!"

Booked a car on behalf of my boss for a very simple pick up and drop off with one stop--normally a breeze, would have taken no more than 30-45 minutes. I've booked this multiple times via other services but decided to try Bookinglane.

Was given the incorrect information for the driver, my phone calls to the company to get updated/correct information were not answered (sent to VM over 5 times) and was not able to get ahold of anyone in a timely fashion to confirm car/driver details. My boss, a CEO, goes through me for all of his car details and I was given nothing except the (incorrect) phone number of the driver. The app was also next to useless, it doesn't track where the driver is, what car they are driving, license plate number, etc.

Most car services--Uber, Blacklane, private limo companies, etc, give the booker AND the rider all potential necessary information! I've had previous issues with those other options but considering this was 4x more expensive than comparable options from Uber Black and $50 more than similar from Blacklane, I don't understand why there is not immediately available customer service nor a clearer picture of what you're booking!

I'll add, there were multiple errors while trying to book this basic one-way ride on the website, including not being able to take the CVV of my AMEX as it has 4 digits instead of 3. Should have taken the hint that my business wasn't wanted!

"Great service"

Very good service . On time and professional. Good car. He was very responsive

"Sadly would no longer recommend -- I…"

Sadly would no longer recommend -- I used them once for an easy airport pick up and it was great but had an issue with my second one and they don't reply to emails. They also were wildly untransparent re: pricing; I received an additional bill with no reckoning of the numbers due to additional wait time while clearing immigration. Very disappointed.

"The trip was great"

The trip was great. The driver is polite.

"Mohammed was fabulous our entire trip"

Mohammed was fabulous our entire trip. He was always friendly and reliable, so kind to my family.

"Excellent service and courteous driver"

Excellent service and courteous driver. Will use again.