"Drivers were excellent / Lacked communication"

2 Drivers were excellent. Ron was great! Tried their best to help arrange for all guest to get into 2 vehicles when 3 were reserved.

When calling direct line, always went to voicemail. Communication took some time to get back, especially when we were waiting for the arrival.

I ordered a SUV (paid extra) and a town car came. Women on the phone told me they use both cars, but that's not what I reserved for my guests to be comfortable.

Third SUV that I reserved never came, I received a text 5 minutes after the pick-up time that they arrived.

Unfortunately for the executives traveling, I will not be using your service in the future. I have worked with many car services and my advice would be to have more communication via text and email, and to arrive 10 minutes before pick up time.

"Failure to pick up on return trip"

The initial pickup from the airport went well. On the way from the airport, the driver assured me they would have a driver for my early return trip back to the airport. However, no one showed up for my return trip to the airport. I had to take a taxi instead. I texted the driver with no response. A refund for the return part of the trip should be granted.

"Smooth Ride / Great Service"

Our driver Claudia was very nice and provided great information about the area.

"Great driver! "

Great driver, comfy suv, great transaction

"great service"

great service, on time & efficient

"Driver was friendly and patient"

Driver was friendly and patient

"Easy and convenient "

We loved the ease of booking and the incredibly knowledgeable and helpful people we worked with while traveling.

"I was told there was going to be a $58…"

I was told there was going to be a $58 charge for additional wait time. However, upon reviewing my bill, I noticed a $78 charge. I wish I could show a screenshot to prove my point. Unfortunately, I do not recommend this car service.

"Excellent flexibility and communication…"

Excellent flexibility and communication regarding a change in time, excellent driver.

"This was a wonderful experience"

This was a wonderful experience. It was last minute and they came through. I did ask for an infant seat and they brought a booster so that was unfortunate. He was very apologetic and incredibly kind. Hopefully they won’t make that mistake again but all in all it was truly a great experience.