"Thanks Rail Ombudsman"

LNWR had been dragging their heels for months, as soon as I had logged a complaint via Rail Ombudsman they resolved my complaint within two days. Thanks Rail Ombudsman 👍

"Thank Goodness for the Rail Ombudsman"

Back in October I had a small issue with GWR whereby their App stated that for the train departure we needed, only 1st Class tickets were available. On getting to the train, it was obvious that there was plenty of space available in Standard Class. I therefore requested a refund for the difference in price from GWR. They could have dealt with this quickly and sensibly. Instead they chose to prevaricate and delay...and two months later, refused to pay the difference. The issue therefore became one of principle, and not of money. Having requested the Rail Ombudsman to review, I was impressed by their calm and measured efficiency. A lady called Rosie took over the case and within a very short timeframe, had completely settled it. A really excellent service and thank goodness they exist - if we had to rely on GWR Customer Services we would still be arguing this time next year. Many thanks to the Rail Ombudsman for your excellent service.

"don't bother contacting these"

don't bother contacting these. Waste of your time.They are not there to help train passengers. Bureaucratic and on the rail companies side. They will contact the rail companies, which will deliver their speech, and they will not look at your attached documents. Biased. You cannot reply to their emais either (all no reply).

"Thanks to Bethany Smith who got me a…"

Thanks to Bethany Smith who got me a refund on my ticket.All GWR had to do was look at my refund ticket and send me the money,seems like six months of me wasting my time emailing them wasn't enough time for them.

"GWR inefficiency"

Registered a delay/repay and a complaint to GWR August ‘21. Only now when I involved the Rail Ombudsman have they compensated me!
Many thanks to Bethany Smith for her prompt, efficient dealings with GWR

"Rail Ombudsman don't care unless you have booked directly with the rail operator concerned"

The train service in the UK is totally not joined up: in the event of a cancellation (even due to Omicron) it is better to book with the rail operators directly as via 'ticket touts' such as Trainline you have no protection. The Rail Ombudsman is not doing its job and ignores the use of third parties such as Trainline: it is impossible to make a complaint against them, you only have the choice of complaining against the rail operators themselves. I don't know why there is no recourse against third partiy ticket sellers such as Trainline, this is a major failure of Rail Ombudsman.

"Many thanks to ombudsman for helping me…"

Many thanks to ombudsman for helping me to win my case for repay/delay in rail vouchers against a rail company determined not to do it that way. Kept in touch well and were efficient throughout.

"Thank you"

I would like to thank the team, especially Rosie who gave me a call, listened to me and generally made me feel someone cared
Although she was impartial and explained the case may not be resolved to my satisfaction she somehow secured me a partial refund and importantly an apology.

"Use the Ombudsman when all else fails with Train Operators"

I contacted the Ombudsman because after because initial contact with LNER over a serious matter they just stopped replying and ignored my emails and phone calls this went on for almost 5 months. LNER being a government operated railway. What a way to treat customers.

Within 10 days of contacting The Ombudsman LNER made an apology and offered a goodwill gesture of compensation.

Bethany Smith at the Ombudsman dealt with my report in a swift and concise manner keeping me informed of progress.

"These Goons won't prevent Lives being lost."

I have very serious Safety Concerns of GWR Bristol Parkway Rail Station that the Operator have tried to cover-up. GWR are being arrogant and ignorant as they cannot consider (let alone accept) fair and reasonable critcism.
As a foil they asked me to refer the matter to this dire Rail Ombudsman Organisation.
Their response: -
A very pathetic "We don't deal with Safety Matters".