"Petersfield branch..."

Petersfield branch. Excellent service, staff friendly and very helpful.

"Great local branch in Wallington..."

Great local branch in Wallington. Don’t use the other major company that we all probably know. Find these guys honest and don’t rip you off. Thought I needed a new back box possibly. They put the car on the ramp and said it was just the heat shield that had come loose and tightened .No charge. Will keep on using and recommending.
Thanks Merityre

"Witney branch - brill!!!..."

The guys at Witney were brilliant! Quick, efficient and very polite. Bought a new tyre online, after I got a puncture, at a really good price. Thanks guys! I know where I’ll be coming in future :)

"I could have been killed!..."

In August, I purchased 4 new tires from the Witney branch of Merityre.
I purchased a brand for the rear and a better, more expensive brand for the front as the tread pattern was better for bad weather. These were advised by the salesman at the branch.
Around October, I went back to my branch to ask them to check a vibration, perhaps a balance weight had come off. They inspected my tires and their most senior specialist took my vehicle for a drive and told me it was my steering rack. I questioned this as I had recently had it MOT tested. It has since been confirmed not to be the rack.(read below)
At the end of November, I suffered, what could only be described as a catastrophic failure to a front tyre.(at motorway speeds) Steel belts blown out and tyre deformed etc!
It turned out that they had fitted tires manufactured 8 years ago, to the front.
The manager admitted that they don't check the date as they rely on tires being sent to be within industry guidelines (approx 3 years old max at many other retailers) also he admitted they were dangerous. I asked for prompt action as I am a tradesman and my vehicle was deemed unsafe to use. Merityre didn’t want to except responsibility and blamed, firstly their supplier (I was even told to give the supplier a call myself) as their supplier denied supplying them the tires at the first instance.
It was extremely serious and trading standards were involved.
Eventually, their remedy was to fit 2 new cheaper tires (without consulting me) and eventually offer me just £50 compensation for my garage bills and 4 days loss of earnings
I, of course contacted Dene Arnold at head office, where I found his attitude unsatisfactory, as many others have.
I would advise anyone who has purchased tires through this company to double check the manufacture dates and if you are using a vehicle for business, be wary of any redress as the head office may not take the matter seriously.

"A big thank you once again..."

Grateful for the reassurance given by Johnny and the team at Merityre, Sunbury, with my daughters car exhaust. It is due to the honest, nothing is too much trouble, approach that I don't hesitate to go to them. Recommend without a doubt!

"Exhaust replacement..."

I took my car to have a replacement exhaust, when i gave them the key, the actual key key was folded inside the case, on return if the car and key, the actual key was out, on getting home i discovered they had damaged the key fob, to a point the key part will not retract the holder part was ripped it looks like it was trodden on,, Merit Tyre denied responsibility... nothing unusual.. hence i will not be using them if they cannot even be honest.

Good luck to anyone else using.

"First rate...."

I have used the Little Chalfont branch of Merit Tyres for almost 20 years during which time the service has been nothing other than outstanding. Price competitive and informative in the context of routine maintenance and in particular tyre condition. Staff have always been courteous and, most recently yesterday, willing to check tyre pressures at no cost.

"Merityre Sunbury..."

Merityre Sunbury

Went in at 12 noon for two tyres, ordered through blackcircles.com (who are excellent by the way)

Told them I was urgently needing to collect my son from nursery at 2.30 (which was a little-white-lie - I needed to collect him from school at 3)

...and could I have a 4 wheel alignment as well please?

The teenager fitting my tyres was more interested in his sandwich. At one point I watched him take a bite of his sandwich.... take a slow walk to my car.... and then take a slow walk back to the sandwich, without even touching the car - he didn't know it was my car, and that I was watching from outside while I was on the phone.

It took over two hours to fit two tyres, and my car was on the ramp the whole time

They put it up on the ramp and took the wheels off, so I couldn't go anywhere.... and left it unattended for nearly half an hour

In the end I only JUST made it to the school at 2 minutes past 3 (good job I gave myself a half hour margin, otherwise my 5 year old would have been unattended)

I went without the 4 wheel alignment - no time.... and they said it WASN'T POSSIBLE to change two headlight bulbs... ON AN AUDI !!!
It's not like I drive something from Communist Russia... or China.

I saved money with blackcircles.... and lost over two hours of my life with Merityre

2 hours that I'm never getting back

I had the other 2 tyres changes recently - I used someone else.

Vote with your feet - go to someone who cares



Message to Dene Arnold

It was in December 2018

I don't know of they've improved, because I haven't been back there since.

"Marlow Branch..."

Marlow Branch - Richard & co were helpful, friendly & efficient. I had two new tyres fitted & a wheel alignment check - all took less than an hour.

"Can highly recommend..."

I always go here for new tyres or to have my tyres checked. As a women I never feel intimidated or cheated they are really friendly. i can highly recommend 👍